Miriam Salinas
New Caney,TX
Summary
Accomplished Customer Service Consultant and IT Technician with a proven track record at StarBoost Health and Huffman IT. Excelled in enhancing customer satisfaction and streamlining IT operations, showcasing advanced computer skills and exceptional problem-solving abilities. Demonstrated leadership in mentoring teams and implementing process improvements, significantly boosting efficiency and service quality.
Overview
10
10
years of professional experience
Work History
Customer Service Consultant - Team Lead
StarBoost Health
09.2023 - Current
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Provided feedback on potential areas for improvement within the department based on personal experiences and observations.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Collaborated with team members to share best practices and improve overall performance within the department.
- Assisted management in implementing new policies and procedures, leading to improved service quality across the department.
- Enhanced team communication through regular briefings, fostering a more cohesive working environment for better productivity levels.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Mentored new hires, providing guidance and support throughout their training period for optimal effectiveness in their roles.
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
IT Technician
Huffman IT
03.2015 - 09.2023
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Proved successful working within tight deadlines and a fast-paced environment.
- Configured hardware, devices, and software to set up work stations for employees.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
Skills
- Customer Service Experience
- Process Documentation
- Issue Resolution Management
- Customer Engagement
- Creative Problem-Solving
- Effective Time Management
- Effective Multitasking
- Problem-Solving Skills
- Collaborative Teamwork
- Customer Complaint Resolution
- Inventory Management
- Customer Call Coordination
- Detail-Oriented Data Input
- Healthcare Terminology
- Scheduling Efficiency
- Team Leadership
- Employee Training
- Professional Phone Etiquette
- Skilled in Microsoft Office Applications
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Backpacking and Hiking
- Food Tourism
- Historical Exploration
- Adventure Travel
- Road Trips
- Train Travel
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Baking
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Wine Tasting
- I like trying new recipes and food trends
- Cake Decorating
- Bread Making
- Gardening
- Horseback Riding
- Kayaking
- Hiking
- Camping
- Backpacking
- Music
- Crafting and DIY Projects
- Interior Design
- I have a passion for photography and editing photos
- Photography
- Fashion
- Dance
- I participate in low-impact exercises to strengthen core muscles
- Dancing
- Swimming
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Customer Service Consultant - Team Lead
StarBoost Health
09.2023 - Current
IT Technician
Huffman IT
03.2015 - 09.2023
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