Miriam Terkowski

- Manage LATAM portfolio of 26+ strategic partners; align regional strategies with global business objectives.


- Implement partner enablement programs and marketing assets that increased revenue by 15% in 6 months.


- Conduct sales seminars and regular engagement activities to reduce follow-up queries by 40%.


- Analyze partner user journeys, resulting in a 50% conversion rate increase.

- Designed Global operational policies closing 5 org gaps; built a multicultural, remote team across 4 continents.

- Led Global Branding Strategy, including asset creation.


- Led full lifecycle HR from hiring to exit interviews, achieving 100% employee retention.


- Revamped the brand and improved client retention and revenue by 30%.

- *EOS Self-Implementation

- Employee Lifecycle resolution of team members' relationship issues

STATS

Delivered Global operational policies

Worked closely with CEO to improve the full service portfolio

Increased by 95% the client satisfaction

Closed 5 critical gaps in operations

• Led localization and production for +30 Global brands
• Managed 40+ brands (Mattel, Bimbo); increased revenue by 30%. - Rolled out global tax and royalties frameworks, improving recurring revenue by 25%.
• Managed a portfolio of agency services, scaling Global initiatives to deliver business growth and awareness.
• Built long-term customer relationships with business leaders and contacts.
• Hiring manager: Employee lifecycle experience, onboarding performance reviews, coaching

• Led localization and production for +30 regional brands with $20M ad spend on digital media and broadcast TV in LatAm markets, liaising with compliance.
• Managed large sales cycles, including pitching and presenting to the C-suite.
• Manage SaaS, sales, and contract expansion, achieving 95% active users.
• Trusted partner to launch campaigns: Barbie 60th Anniversary/ Let's be Kids (Fisher-Price).
• Corporate Compliance & Regulatory bodies liaison.
• Hiring manager: Employee lifecycle experience, onboarding performance reviews, coaching.

STATS

• Portfolio expansion securing +10 new contracts.
• 1 Case study adopted as a new business model.
• Trusted partner to launch campaigns: Barbie 60th Anniversary/ Let's be Kids (Fisher-Price.
• Active participation in client and industry related events.

• Managed customer success for +30 Mattel Global brands, increasing agency score and revenue by 25%
• Managed a portfolio of agency services, scaling Global initiatives to deliver business growth and awareness.
• Directed Mattel´s post-production teams, acting as the asset guardian for +400 annual productions
• Be the main PoC at a Global Scale, delivering exceptional Client Service to the C-Suite and Managers.
• Championed adherence to global brand standards experience

STATS

• Trusted partner to launch the iconic campaign: 'Dads who play Barbie' During the NFL Playoffs 2017.
• Optimized operational costs by 40%
• Revenue growth in 30% by opening new revenue streams

• Executed comprehensive customer success initiatives in EU, APAC NA regions for prestigious clients including BAT, Unilever, SABMiller, and Santander Bank; boosted client satisfaction ratings by 20% within one year
• Collaborated closely with Global Directors on high-impact Market Research strategic projects, delivering
  valuable insights for global brand initiatives.
• Conducted client site visits to gain deep insights into product lifecycle, branding strategies, stakeholder
  dynamics, and key networking opportunities, enhancing service delivery.

STATS

• Increased client satisfaction by 20% according to client survey
• Increased revenue by 35% through new business openings and case studies
• Reduced deliveries by 25% of the average.