Miriam Tonner
San Diego,CA
Summary
Collaborative learning manager with over a decade of experience in healthcare IT training. Passionate about empowering others and facilitating change. Highly experienced in managing team members, coordinating complex projects, partnering with stakeholders, and optimizing portfolio.
Overview
14
14
years of professional experience
Work History
Training Manager
Epic | UC San Diego Health
08.2019 - Current
- Leading a 9-member team that is tasked with ensuring smooth onboarding and Epic training for clinical staff and providers
- Supervising LMS content and registration processes for Epic related training for new hires and internal transfers
- Managing bi-annual Epic upgrade cycles and operationally driven projects to ensure Epic training and support needs are met
- Monitoring various metrics to ensure training team members provide excellent customer service, timely resolution to tickets, and training follow-up
- Facilitating intra-departmental collaboration to streamline Epic training efforts and optimize processes
- Implementing new software apps to aid Instructional Designers in creating compelling training curriculum
- Providing change management expertise to Project Management Office and leaders to facilitate successful adoption of technology and workflows
Training Manager
Cerner | Sharp Community Medical Group
03.2019 - 08.2019
- Led a 10-member team that was tasked with providing training and onsite support to affiliate providers and their office staff
- Established resource matrix, training project plan, and curriculum design strategy for over 40 Community Connect sites that were impacted by new EMR rollout
Application Manager
Epic | Scripps Health
12.2017 - 03.2019
- Managed productivity and performance for 4 Epic application teams and provided leadership to 12 staff members
- Developed processes and tools for tracking project tasks, team assignments and workload to aid capacity planning
- Performed administrative tasks, such as vacation planning, request for time-off, performance management, recruitment, and budget review
- Coordinated all efforts related to implementation, maintenance, and optimization of applications
Education Program Manager
Epic | Scripps Health
04.2016 - 12.2017
- Led curriculum design and master training environment build for all ambulatory roles
- Facilitated Credentialed Trainer (CT) program and ensured successful training delivery for approximately 1,500 staff members in preparation for Epic Go Live
- Managed training schedule for CTs and triaged training tickets
- Coordinated post-Go Live support and optimization efforts
Project Manager
Epic | Scripps Health
06.2013 - 04.2016
- Managed multi-year CMS Meaningful Use (MU) program for Scripps Medical Foundation
- Launched an internal MU website and developed training documents that improved physician and staff compliance
- Generated performance reports to track progress toward meeting MU program requirements
Clinical Informatics Specialist
Allscripts | Scripps Health
10.2011 - 06.2013
- Conducted workflow assessments to determine training needs for newly acquired groups
- Developed training requirements and facilitated onboarding for newly acquired groups
- Conducted on-site training in small groups and one-on-one
Training & Development Specialist
Scripps Health
10.2011 - 06.2013
- Coordinated and conducted classroom training for employees in preparation for EHR rollout
- Organized and led mock Go Live sessions to improve readiness across all clinic sites
- Developed training materials and rounded with clinics to assist with post-live training needs
Education
Bachelor of Arts - Communications And Business Management
San Diego State University
San Diego, CA05-2010
Skills
- Epic Clinical Application Training
- Project management
- Instructional Design
- Learning Management (LMS) Administration
- Leadership and Team Development
- Stakeholder and Cross-Functional Collaboration
- Change Management
- Lean Six Sigma
Timeline
Training Manager
Epic | UC San Diego Health
08.2019 - Current
Training Manager
Cerner | Sharp Community Medical Group
03.2019 - 08.2019
Application Manager
Epic | Scripps Health
12.2017 - 03.2019
Education Program Manager
Epic | Scripps Health
04.2016 - 12.2017
Project Manager
Epic | Scripps Health
06.2013 - 04.2016
Clinical Informatics Specialist
Allscripts | Scripps Health
10.2011 - 06.2013
Training & Development Specialist
Scripps Health
10.2011 - 06.2013
Bachelor of Arts - Communications And Business Management
San Diego State University
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