Summary
Overview
Work History
Education
Skills
Timeline
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Miriam Uzoigwe

Miriam Uzoigwe

Des Moines,IA

Summary

Results-driven professional with experience at Global Industrial, excelling in logistics and customer service. Demonstrated strong empathy and technical troubleshooting to enhance operations and resolve customer issues. Proven ability to manage high-volume calls and data entry while maintaining patient confidentiality and ensuring compliance. Committed to delivering exceptional service and improving efficiency. Hardworking Pharmacy Call Center Representative with strong attention to detail and extensive knowledge of medication protocols and patient care standards. Demonstrates exceptional skills in handling high call volumes, resolving customer inquiries, and maintaining accurate records. Adept at coordinating with pharmacists and healthcare providers to ensure timely and precise communication. Brings solid work ethics and commitment to efficiency and order to role of Pharmacy Call Center Representative. Dedicated professional with experience in customer-centered call center roles. Proven track record of delivering exceptional service, resolving complaints, and achieving satisfaction goals. Skilled in multitasking and maintaining accurate records of interactions and transactions. Excellent communication and problem-solving skills with a passion for working with service-oriented teams.

Overview

11
11
years of professional experience

Work History

DME Script Specialist

Energy Workers Medical Services
03.2025 - 07.2025
  • Verification of patients per HIPPA Policies.
  • Prompt responses to patients & healthcare providers via email.
  • Analyzed data trends to drive strategic decision-making and improve service delivery.
  • Data entry of patients information into drop box.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Requesting prescriptions via email, & faxes for patients durable medical equipment supplies.
  • Uploading faxes & emails of prescriptions received from health care providers.

Pharmacy Call Center Representative

IMKO
06.2024 - 02.2025
  • Performed data entry tasks into various computer systems with a high degree of accuracy.
  • Identified areas where additional resources were needed to enhance customer service delivery.
  • Provided guidance on how best to handle difficult calls while maintaining professionalism.
  • Managed high volume of inbound calls from patients requesting prescription refills, ensuring timely and accurate processing.
  • Transferred calls to licensed Pharmacists for patient inquires regarding dosage, directions and related concerns.
  • Reported Adverse reactions experienced by patients, ensuring proper documentations and follow up.
  • Delivered exceptional customer service by efficiently addressing inquiries, resolving issues and ensuring customer satisfactions.

Warehouse Associate

FedEx Freight
06.2024 - 09.2024
  • Scanning, Loaded and unloaded trucks quickly and safely using dollies.
  • Sorted and organized merchandise in preparation for shipment.
  • Moved products and equipment to appropriate locations to maintain workspace cleanliness.
  • Packaged and sealed products according to order size and specifications.
  • Inspected products for defects and damages and reported discarded items to supervisors.

Logistics Customer Service Representative

Global Industrial
06.2017 - 08.2023
  • Responded to customer inquiries in a timely and professional manner.
  • Maintained detailed records of customer interactions and transactions within the database system.
  • Initiated corrective actions when necessary based on customer feedback or operational performance metrics.
  • Managed logistics documentation including bills of lading, manifests, certificates of origin, customs documents and more.
  • Utilized problem-solving skills to troubleshoot customer complaints and resolve disputes.
  • Identified areas for improvement in processes related to order tracking, invoicing, and shipping, resulting in increased efficiency across operations.
  • Filed Freight Claims on damages and lost items.
  • Processed orders accurately and efficiently, while ensuring compliance with company policies.

Call Center Supervisor

Nexxinc
05.2015 - 06.2017
  • Provided leadership and direction to team of 20+ call center representatives, ensuring customer satisfaction goals were achieved.
  • Assisted with escalated calls when needed, providing guidance to agents on best practices for handling difficult customers.
  • Performed regular coaching sessions with staff members to improve their knowledge base and communication skills.
  • Collaborated with other departments within the organization to provide comprehensive solutions to customers' needs.
  • Cultivated a positive work environment, driving employee engagement and performance.
  • Monitored employee progress against established targets and key performance indicators.
  • Analyzed call trends to identify areas for improvement and develop strategies for resolving customer issues efficiently.

College Advisor

Liquid Education
07.2014 - 04.2015
  • Maintained up-to-date knowledge of trends in higher education by attending conferences, webinars and other professional development events.
  • Collaborated with faculty members to develop strategies to support at-risk students who were considering college enrollment.
  • Advocated for students by providing personalized recommendations that highlighted their strengths and achievements.
  • Utilized strong interpersonal skills when communicating with diverse groups of individuals ranging from high school counselors to university representatives.

Education

Bachelor of Arts (B.A.) - Business Administration and Management

American InterContinental University
Atlanta, GA
08.2011

High School Diploma - undefined

Horizonte Instruction & Training Center
Salt Lake City
06.2005

Certification in Medical Assisting - Clinical Medical Assisting

Career Technical Institute
Salt Lake City
06.2005

Skills

  • Patient confidentiality
  • Strong empathy
  • Stress tolerance
  • Customer service
  • Cash handling
  • Call center customer service
  • Data entry
  • Sap
  • Freight Management
  • CRM Software
  • Order Entry Management
  • Data Entry
  • Communicating with clients
  • Technical troubleshooting
  • Product knowledge
  • Trello Cards
  • Medical Terminology

Timeline

DME Script Specialist

Energy Workers Medical Services
03.2025 - 07.2025

Pharmacy Call Center Representative

IMKO
06.2024 - 02.2025

Warehouse Associate

FedEx Freight
06.2024 - 09.2024

Logistics Customer Service Representative

Global Industrial
06.2017 - 08.2023

Call Center Supervisor

Nexxinc
05.2015 - 06.2017

College Advisor

Liquid Education
07.2014 - 04.2015

Bachelor of Arts (B.A.) - Business Administration and Management

American InterContinental University

High School Diploma - undefined

Horizonte Instruction & Training Center

Certification in Medical Assisting - Clinical Medical Assisting

Career Technical Institute

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