Miriam Villegas DeLeon
Denver ,CO
Summary
Dynamic professional with extensive experience in property management and financial operations, notably at Apartment Mgmt Consultants LLC. Excelled in enhancing tenant satisfaction and streamlining operations, achieving significant improvements in efficiency and cash flow. Skilled in invoice processing and customer service, demonstrating exceptional problem-solving abilities and teamwork. Proven track record of driving occupancy rates and revenue growth through strategic decision-making and organizational skills.
Diligent with solid background in managing invoicing processes and ensuring accurate financial documentation. Proven track record in streamlining invoice workflows and maintaining compliance with company policies. Demonstrated proficiency in attention to detail and organizational skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Invoice Clerk
Alvarado Fast Solutions LLC
Denver, CO
10.2024 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Processed invoices and payments in line with company policies and procedures.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
- Managed invoicing and payment processing operations.
- Improved invoice processing efficiency by implementing an organized filing system and streamlining data entry tasks.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
Property Manager Office Administrator
Apartment Mgmt Consultants LLC
1954 E. Fort Union Blvd
09.2023 - 10.2024
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
- Managed multiple simultaneous projects such as renovations or capital improvements to enhance property value while minimizing disruptions to tenants.
- Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
- Maintained a safe living environment for tenants by conducting regular property inspections, initiating repairs as needed, and enforcing lease terms regarding safety regulations.
- Prepared comprehensive financial reports for property owners detailing income, expenses, and overall budget performance.
- Maximized rental revenue through proactive lease renewals, offering incentives where appropriate to retain long-term tenants.
- Enhanced curb appeal by overseeing landscaping projects, exterior maintenance work, and common area improvements.
- Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
- Reduced property vacancies with targeted marketing campaigns, thorough applicant screenings, and timely followups.
- Conducted thorough market research to ensure properties were priced competitively within their respective markets.
- Provided exceptional customer service to both tenants and property owners, maintaining high levels of satisfaction through prompt attention to concerns and proactive problem-solving efforts.
- Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Created reports, presentations and other materials for executive staff.
- Completed bi-weekly payroll for employees.
Assistant Apartment Manager
Apartment Mgmt Consultants LLC
1954 E. Fort Union Blvd
10.2021 - 09.2023
- Managed property financial records by collecting rent from 386 tenants and reconciling monthly accounts payable and receivable.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues.
- Streamlined rent collection process, resulting in timely payments and improved cash flow.
- Maintained accurate records of tenant information, ensuring efficient communication between management and residents.
- Facilitated smooth move-in experiences for new tenants by preparing lease paperwork and conducting comprehensive walkthroughs.
- Increased lease renewal rates through proactive communication with residents regarding upcoming expirations.
- Provided exceptional customer service, building strong relationships with both current and potential residents.
- Coordinated maintenance requests with appropriate personnel, ensuring timely completion of repairs and minimal disruption to tenants'' lives.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Contributed to property''s overall curb appeal through regular site inspections and attention to detail.
Apartment Leasing Consultant
Apartment Mgmt Consultants LLC
1954 E. Fort Union Blvd
11.2020 - 10.2021
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Negotiated lease terms and conditions, securing mutually beneficial agreements between property owners and tenants.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
- Trained new team members on company policies and best practices, supporting their professional growth within the industry.
- Streamlined the leasing process for greater efficiency, resulting in a higher number of successful applications.
- Greeted clients, showed apartments, and prepared leases.
Dining Room Supervisor
Mount Vernon Canyon Club
24933 Clubhouse Cir. Golden Co. 80401
06.2004 - 10.2020
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Assisted in menu development initiatives based on trends analysis research; provided feedback on dishes'' popularity among customers.
- Contributed to revenue growth by promoting seasonal specials, upselling menu items, and suggesting wine pairings to patrons.
- Streamlined operations for increased efficiency by supervising staff, delegating tasks, and ensuring adherence to policies.
- Reduced wait times by efficiently managing reservations, seating arrangements, and the flow of service during peak hours.
- Helped maintain high standards of cleanliness throughout the establishment through vigilant supervision of both workers'' duties and overall environment.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
High School Diploma -
West High School
Denver, CO05-2005
Skills
- Payment tracking
- Invoice processing
- Expense reporting
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Invoice Clerk
Alvarado Fast Solutions LLC
10.2024 - Current
Property Manager Office Administrator
Apartment Mgmt Consultants LLC
09.2023 - 10.2024
Assistant Apartment Manager
Apartment Mgmt Consultants LLC
10.2021 - 09.2023
Apartment Leasing Consultant
Apartment Mgmt Consultants LLC
11.2020 - 10.2021
Dining Room Supervisor
Mount Vernon Canyon Club
06.2004 - 10.2020
High School Diploma -
West High School