Summary
Overview
Work History
Education
Skills
Timeline
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Miriam Williams

Deltona,FL

Summary

Experienced customer service representative with over 30 years of experience in finance. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

22
22
years of professional experience

Work History

Overnight Shift Leader

Amscot Financial
Deltona, FL
10.2008 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Process customer transactions in a money service business.
  • Collected, arranged and input information into database system. Based on first and second shifts productivity.
  • Review and document all cash advance transactions.
  • Reconcile and review western union transactions.
  • Perform various audits to insure compliance with cash advances and check cashing guidelines.

Customer Service Manager II Bank Officer

Fifth Third Bank
Lake Mary, FL
02.2005 - 01.2008
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed tellers and customer service representatives daily work flow to ensure saftey and soundness of procedures.
  • Prepare reports on branch sales and service goals.

Deposit Operations Manager AVP

Southern Community Bank
Orlando, FL
03.2002 - 02.2005
  • Supervise the deposit operations department with a staff of eight employees.
  • Trained employees on new products and procedures.
  • Respond to Levy's and Garnishment orders.
  • Assure compliance to bank secrecy and suspicious activity reporting.
  • Research and development of bank products and services.
  • Built and managed relationship with clients and partners.

Accounting Administrator AVP

Southern Community Bank
Orlando, FL
10.1999 - 03.2002
  • Processed bank deposits and reconciled financial statements.
  • Reconcile all bank internal and external accounts.
  • Research discrepancies with vendors and bank branches.
  • Settle daily accounts with the federal reserve bank.
  • Process all incoming and outgoing wire transfers bank wide.

Education

High School Diploma -

Mabel Dean Bacon VHS
New York, NY
06.1979

Skills

  • Organization and Time Management
  • Clerical Support
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Active Listening

Timeline

Overnight Shift Leader

Amscot Financial
10.2008 - Current

Customer Service Manager II Bank Officer

Fifth Third Bank
02.2005 - 01.2008

Deposit Operations Manager AVP

Southern Community Bank
03.2002 - 02.2005

Accounting Administrator AVP

Southern Community Bank
10.1999 - 03.2002

High School Diploma -

Mabel Dean Bacon VHS

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Miriam Williams