Miriam Wood
Logistics customer service manager
WILSONVILLE,OR
Summary
Personable and dedicated Customer Service Representative with great experience in the customer service industry. Solid team player with a positive attitude and proven skill in establishing good partnering with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Logistics Customer Service Representative
Port Authority of Mexico
Oaxaca, Mexico
01.2017 - 01.2020
- Responded to customer inquiries in a timely and professional manner.
- Resolved conflicts between customers and suppliers regarding orders or delivery issues.
- Participated in regular meetings with internal teams to discuss customer service strategies.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support with knowledgeable and friendly service.
- Maintained and updated systems to drive communication with internal and external customers.
- Facilitated meetings between the Mexican government and labor Port Unions of Mexico.
- Researched and Analyzed data of new development of roads and bridges in the State of Oaxaca, Mexico.
National Account Manager
TGF Card solutions
Portland, OR
09.2007 - 01.2011
- Managed daily operations such as payroll, wire transfers, disputes, customer service, inventory control, marketing and other administrative tasks related to running a facility.
- Reviewed wire transfer requests and ensured that all requirements were met prior to processing.
- Educated customers on the dispute resolution process via telephone or email communication.
- Oversaw daily operations including customer service, data entry and payroll processing.
- Provided customer service to employees regarding paychecks, disputes and other payroll inquiries.
- Analyzed and assisted customer accounts to identify and resolve disputes in a timely manner.
- Maintained accurate records and prepared documentation for arbitration cases related to fraud or other disputed items.
- Collaborated with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Education
Master of Science - In Logistics, Shipping And Port Business
Merchant Marine Academy Captain Fernando Siliceo
Veracruz, Mexico. 02-2020
Skills
- Exceptional customer service
- Customer needs identification
- Problem-solving
- Great communication
- Positive attitude
- Patience and kind
- Complaint handling-resolution
- Proactive
Affiliations
- Gardening
- Volunteer for school programs in Spanish.
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Logistics Customer Service Representative
Port Authority of Mexico
01.2017 - 01.2020
National Account Manager
TGF Card solutions
09.2007 - 01.2011
Master of Science - In Logistics, Shipping And Port Business
Merchant Marine Academy Captain Fernando Siliceo
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