Miriam Wood
West Chester,OH
Summary
Dynamic professional with a proven track record at Chick-fil-A, excelling in training and customer service. Adept at enhancing team performance through innovative training programs and strong communication skills. Recognized for fostering a welcoming atmosphere and resolving customer issues swiftly, ensuring satisfaction and loyalty. Proficient in analytics and time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Trainer
Chick-fil-A
Liberty Twp, USA
12.2021 - Current
- Spearheaded training initiatives for new team members, ensuring compliance with company standards.
- Implemented training materials and programs that optimized staff performance for store success.
- Excelled in building customer relationships through proactive engagement and personalized service.
- Anticipated customer needs, providing insights to enhance satisfaction and experience.
- Resolved customer complaints swiftly, ensuring a positive dining experience.
- Monitored trainee performance, delivering constructive feedback to improve retention and culture.
- Collaborated with management to analyze service trends and develop strategies for guest experience enhancement.
- Consistently demonstrated core values to foster a welcoming dining atmosphere.
Intern
Masters Touch Salon
Hamilton, USA
01.2023 - 12.2023
- Was the face of the salon - Managed the reception area, ensuring a welcoming environment for clients, visitors and salon professionals.
- Coordinated scheduling appointments, maintaining an organized calendar to optimize stylist availability.
- Excelled in customer service by promptly addressing client inquiries and needs, enhancing overall satisfaction and encouraging optimum experience end to end (from time they walked into the time they walked out with the next appointment of service scheduled).
- Assisted in maintaining salon cleanliness and organization, contributing to a professional atmosphere.
- Supported stylists by preparing tools and products, ensuring readiness for appointments by enhancing service efficiency.
- Developed strong communication skills through daily interactions with clients and staff, fostering a positive salon culture for myself, the stylists and the clients.
- Improved repeat business and earned several acknowledgements of how well organized, and detailed the overall service provided during my time in the salon.
- Masters Touch Salon is a Christian owned and operated salon that has established itself as a forerunner for cutting edge style, creating some of the latest trends in the industry. We strive to provide a comfortable atmosphere for your beauty services.
Education
License in Cosmetology - Cosmetology
Butler Tech Trade School
D. Russel Lee Career-Technology Center, 3603 Hamil05.2024
High School Diploma -
Lakota East High School
6840 Lakota Ln, Liberty Township, OH 4504405-2024
Some College (No Degree) - Business Management Technology
University of Cincinnati
Cincinnati, OHSkills
- Analytics
- Coachability
- Training others
- Hunger for solutions/experimentation
- Time management
- Attention to detail
- Communication
- Customer service
- Agility
- Color, chemical, style, cosmetology expertise
- Social media platforms
- ChatGPT / AI tools
- Microsoft Office (Word, Excel, Project, Access, Outlook, and PowerPoint)
- Video conferencing tools (Teams, Zoom, Webex, etc)
Certification
Cosmetology License- Cosmetology and Barber Board, Issued 9/22/24
Timeline
Intern
Masters Touch Salon
01.2023 - 12.2023
Trainer
Chick-fil-A
12.2021 - Current
License in Cosmetology - Cosmetology
Butler Tech Trade School
High School Diploma -
Lakota East High School
Some College (No Degree) - Business Management Technology
University of Cincinnati