Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Miriam- Yahaira Cruz Aguayo

Sacramento ,CA

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Pilates Mind And Body
Stockton, CA
06.2024 - 03.2025
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Answered incoming calls, directed them to appropriate personnel and took messages..
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Assisted in the management of the company's social media accounts.

Sales Associate

Hollister Co.
Sacramento, California
06.2023 - 04.2024
  • Developed promotional strategies to increase sales volume.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Assisted customers with product selection, sizing and styling.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed transactions using a point-of-sale system.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.
  • Demonstrated product features and benefits for customers' needs.
  • Organized stockroom shelves according to size, color or style.
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Developed trusting relationships with customers by making personal connections.

Host

Dennys Restaurant
Sacramento, California
01.2022 - 06.2023
  • Managed dining room layout to maximize efficiency of staff members.
  • Balanced cash drawers at the end of each shift.
  • Assisted servers in seating guests by escorting them to their tables.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided excellent customer service by anticipating customer needs.
  • Managed incoming calls during busy shifts.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Education

Criminal Justice - Law

Sacramento State
Sacramento, CA

Skills

  • Customer service
  • Case management
  • Legal research
  • Conflict resolution
  • Regulatory compliance
  • Data analysis
  • Critical thinking
  • Appointment scheduling
  • Customer assistance and interaction

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Front Desk Receptionist

Pilates Mind And Body
06.2024 - 03.2025

Sales Associate

Hollister Co.
06.2023 - 04.2024

Host

Dennys Restaurant
01.2022 - 06.2023

Criminal Justice - Law

Sacramento State