Miriam A. Montemayor
351 S Kyle Dr Waukegan,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Data Entry Clerk
Dynapar
Gurnee, Illinois
07.2021 - 02.2023
- Ensured accurate and timely processing of incoming orders by entering data into a database
- Quoted parts for completion
- Maintained efficient customer support by promptly responding to emails and phone calls, addressing inquiries and updating clients on order status.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
Nanny
Various families
01.2016 - 01.2020
- Ensured a safe environment while supervising children
- Provided meals, administered medicine, performed housekeeping tasks, chauffeured children to and from activities, taught etiquette skills, and facilitated bathing and dressing of children.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Provided assistance with homework assignments when needed.
Service Advisor
Gurnee Hyundai
Gurnee, Illinois
11.2013 - 06.2014
- Greeted customers and addressed their needs in a professional manner.
- Utilized strong customer communication skills to accurately identify automotive problems. Conducted comprehensive inspections, test drives, record checks, and service schedule evaluations.
- Verified warranty and service contract coverage by examining records and papers, while explaining provisions and exclusions.
- Analyzed and determined customer payment amounts by considering material, supply and labor expenses; incorporating deductibles as necessary.
- Prepared repair orders by documenting symptoms, problems, causes, repairs and services needed; obtained approval signatures; entered RO into service database system.
- Ensured exceptional customer service through clear explanations of estimates, expected return times, and obtaining necessary approvals; actively addressed questions and concerns; facilitated smooth communication by obtaining accurate contact telephone numbers; efficiently arranged towing services when needed.
Security Guard
Andy Frain Services
Waukegan, Illinois
06.2012 - 11.2013
- Conducted screenings using detecting devices to ensure the prevention of prohibited articles from entering restricted areas.
- Enforced rules and regulations, ensuring compliance and removing individuals who violated them
- Utilized effective communication skills to alert appropriate authorities during emergencies
- Ensured a safe and secure environment by actively patrolling and monitoring activities of individuals.
Cashier
Super Mercado Gonzalez
North Chicago, Illinois
02.2012 - 05.2013
- Efficiently maintained inventory by organizing and arranging merchandise on shelves.
- Conducting cash drawer audits prior to shifts, ensuring accuracy and sufficient change
- Performed computations and maintained records for transactions
- Processed payments using various methods such as cash, check, credit cards, vouchers, and automatic debits
- Determined prices by weighing items sold by weight
- Processed customer transactions by issuing receipts, refunds, credits, and change
Education
High School Diploma -
Zion Benton Township High School
05.2012
Skills
- English: Native Language
- Spanish: Fluent (speaking, reading, writing)
- Customer Service
- Data Management
- Data Entry
- Inbound and Outbound Calling
- Order Processing
- Microsoft Office Suite
- JDE and Sales Force software
Timeline
Customer Service Representative/Data Entry Clerk
Dynapar
07.2021 - 02.2023
Nanny
Various families
01.2016 - 01.2020
Service Advisor
Gurnee Hyundai
11.2013 - 06.2014
Security Guard
Andy Frain Services
06.2012 - 11.2013
Cashier
Super Mercado Gonzalez
02.2012 - 05.2013
High School Diploma -
Zion Benton Township High School