Miriama Nasivo
Loves Park,IL
Summary
Adapt at enhancing client well-being, I leveraged compassionate caregiving and proficient meal preparation skills at Joyce Hall, significantly improving clients' quality of life. My dedication to maintaining client confidentiality and fostering emotional companionship has been pivotal in establishing long-term, professional relationships, marking me as a standout caregiver in the industry.
Experienced with providing personalized in-home care that greatly enhances client comfort and quality of life. Utilizes effective communication and interpersonal skills to build trust and ensure client satisfaction. Knowledge of managing daily living activities and health monitoring tasks with compassion and precision.
Professional caregiver with strong experience in providing compassionate and reliable in-home support. Adaptable and dependable team player focused on delivering high-quality care and fostering positive environment. Skilled in personal care, meal preparation, medication management, and maintaining cleanliness. Known for effective communication, empathy, and ability to respond to changing needs swiftly.
Diligent Caregiver with strong background in providing compassionate and attentive in-home care. Successfully supported daily living activities and improved quality of life for clients through personalized care plans. Demonstrated reliability and effective communication skills in managing client needs and ensuring their comfort.
Compassionate caregiver offers 7 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.
Reliable Caregiver enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Committed carer offers 7 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort, and dignity. Well-versed in direct patient care and recordkeeping.
Overview
15
15
years of professional experience
Work History
Non-Medical Independent In-Home Caregiver
Joyce Hall
10.2024 - Current
- Prepared nutritious meals according to dietary guidelines, supporting overall wellness efforts for clients.
- Advocated for additional resources or support when needed, ensuring the most comprehensive care possible.
- Implemented therapeutic interventions as directed by healthcare providers, improving overall health outcomes.
- Offered emotional support and companionship, enhancing the quality of life for clients in need.
- Promoted safety within the home setting by identifying potential hazards and implementing appropriate solutions.
- Performed light housekeeping duties to maintain a clean, comfortable environment for clients.
- Safeguarded client privacy by adhering to confidentiality regulations and maintaining professional boundaries at all times.
- Facilitated open lines of communication between family members, healthcare providers, and other caregivers involved in the client''s care network.
- Educated clients on self-care techniques such as range-of-motion exercises or relaxation methods.
- Assisted clients with daily living activities, fostering independence and personal growth.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medications in accordance with doctor's instructions.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Call Center Sales Representative
Mindpearl
02.2013 - 03.2016
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
- Provided valuable input during team meetings aimed at refining call center protocols based on evolving market trends or consumer preferences.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Educated customers on product and service benefits, explaining features and answering questions.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Utilized sales techniques to build customer interest and close sales.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Travel Consultant
Rosie Holidays
03.2010 - 04.2012
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Handled sensitive information with professionalism and discretion.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Followed up with customers to increase customer service with travel plans.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Education
GED -
Dudley High School
Suva, Fiji11-2000
High School Diploma -
Jasper Williams High School
Lautoka,Fiji12-1997
Skills
- Cooking
- Cleaning and sanitizing
- Transportation services
- Compassionate caregiving
- First aid and safety
- Housekeeping tasks
- Client confidentiality
- Mobility support
- Patient care
- Dementia care
- Progress documentation
- Alzheimer's care
- Meal preparation
- Client documentation
- Laundry assistance
- Hospice care
- Behavior redirection
- Family communication
- Grocery shopping
- Medication administration
- Incontinence care
- Parkinson's care
- Social interaction
- Recreational activities
- Assistive technology
- Physical therapy assistance
- Home safety assessment
- Companionship
- Fall prevention
- Emotional companionship
- Personal hygiene support
- Client safety and first aid
- Compassionate client care
- Transfer assistance
- Personalized care
- Housekeeping
- Documentation
- Personal hygiene assistance
- Recording vital signs
- Medication organization
- Vital signs monitoring
- Light housekeeping
- IL Driver's license
- ADL support
- Toileting assistance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved complaints which led to closing a sale and happy customers.
- Resolved product issue through consumer testing.
- Achieved great results by completing assigned tasks by superiors with accuracy and efficiency.
- Collaborated with team of 6 in the development of Team projects.
Languages
English
Full Professional
Interests
- Participating in cultural exchange programs and homestays
- Participating in local clean-up initiatives
- Food Tourism
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Community Cleanup
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Watching Movies and TV Shows
- Baking
- I participate in low-impact exercises to strengthen core muscles
- Learning new cooking techniques and expanding my culinary skills
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I enjoy cooking for friends and family gatherings
- Personal Development and Self-Improvement
Timeline
Non-Medical Independent In-Home Caregiver
Joyce Hall
10.2024 - Current
Call Center Sales Representative
Mindpearl
02.2013 - 03.2016
Travel Consultant
Rosie Holidays
03.2010 - 04.2012
GED -
Dudley High School
High School Diploma -
Jasper Williams High School
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