Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Miriam A Rodriguez

Operations Manager
Fall River,MA

Summary

Dynamic Operations Manager with a proven track record at Amazon, excelling in team leadership and operational efficiency. Enhanced employee retention through effective mentoring and conflict resolution, while championing safety protocols that significantly reduced workplace accidents. Skilled in performance evaluations and fostering a culture of accountability and professional growth.

Overview

25
25
years of professional experience

Work History

Operations Manager

Amazon
07.2019 - Current
  • Assisted in daily operations to ensure efficient workflow and adherence to safety protocols.
  • Supported inventory management through accurate tracking and organization of supplies.
  • Learned operational procedures and best practices to enhance overall team performance.
  • Coordinated with team members to streamline communication and resolve operational challenges.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

Savers Thrift Store
12.2000 - 02.2017
  • Managed daily store operations, ensuring optimal customer service and staff performance.
  • Trained and supervised team members, fostering a collaborative work environment.
  • Implemented inventory management practices to maintain stock levels and reduce shrinkage.
  • Ensured compliance with health and safety regulations, promoting a safe shopping experience.
  • Cultivated relationships with customers, enhancing loyalty through personalized service initiatives.
  • Coordinated scheduling and staffing to align with peak business hours and operational needs.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product .
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day to day.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, and safety..
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Education

Diploma - General Studies

Fairhaven High School
Fairhaven, MA
05.1993

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Policies and procedures implementation
  • Employee motivation
  • Staff development
  • Maintaining compliance
  • Interpersonal communication
  • Process improvement
  • Process improvements

Timeline

Operations Manager

Amazon
07.2019 - Current

Store Manager

Savers Thrift Store
12.2000 - 02.2017

Diploma - General Studies

Fairhaven High School

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