Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miriam A. Torres

Las Cruces,NM

Summary

Dynamic leader with a proven track record at Dairy Queen, enhancing team productivity and customer satisfaction through effective staff management and problem-solving. Skilled in multitasking and employee motivation, I excel in fast-paced environments, ensuring high-quality service. Fluent in two languages, I adeptly manage customer relationships, driving success and fostering a positive work atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

5
5
years of professional experience

Work History

Supervisor

Dairy Queen
07.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Wait Staff Member/Front Desk Concierge

Solstice Senior Living
12.2023 - 06.2024
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted guests upon arrival by providing warm welcome.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Maintained accurate and up-to-date records of guest information.
  • Created welcoming and comfortable environment for guests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.

Crew Member/Supervisor

Dairy Queen Grill & Chill
12.2019 - 12.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Upheld high standards for cleanliness throughout all areas of responsibility, ensuring compliance with local health codes; fostered proper food handling practices among team members in order to ensure quality control.
  • Promoted a safe work environment by enforcing strict adherence to company policies and safety regulations.
  • Managed inventory levels efficiently by conducting routine stock assessments; ordered supplies as needed based on anticipated demand to mitigate the risk of shortages.
  • Achieved project deadlines by effectively prioritizing tasks and monitoring crew progress.
  • Distributed necessary tasks and duties during each shift.

Education

Business Administration

New Mexico State University - Dona Ana Community College
Las Cruces, NM
05.2022

High School Diploma - GPA 3.5

Mayfield High School
Las Cruces, NM
05.2019

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Software experience
  • Multitasking Abilities
  • Excellent Communication
  • Active Listening
  • Reliability
  • Customer Relationship Management
  • Bilingual

Languages

Spanish
Professional Working

Timeline

Supervisor

Dairy Queen
07.2024 - Current

Wait Staff Member/Front Desk Concierge

Solstice Senior Living
12.2023 - 06.2024

Crew Member/Supervisor

Dairy Queen Grill & Chill
12.2019 - 12.2023

Business Administration

New Mexico State University - Dona Ana Community College

High School Diploma - GPA 3.5

Mayfield High School

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Miriam A. Torres