Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miriam E. Wilson

NORTH VERSAILLES

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced with maintaining and organizing medical records. Utilizes strong attention to detail and data management skills to ensure accurate and confidential patient information. Track record of enhancing office productivity through effective records management.

Healthcare professional with solid background in managing patient records and documentation. Known for precise record-keeping and maintaining confidentiality, contributing to streamlined operations. Focuses on collaboration and adaptability to meet evolving needs, ensuring accurate and efficient records management.

Overview

13
13
years of professional experience

Work History

Medical Records Clerk

East Liberty Family Health Care Center
09.2025 - Current
  • Managed accurate patient record filing and retrieval to ensure compliance with health regulations.
  • Implemented electronic health record systems, enhancing data accessibility and operational efficiency.
  • Trained new staff on medical record protocols, fostering a culture of accuracy and consistency.
  • Conducted regular audits of medical records to maintain integrity and confidentiality standards.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.

CLINICAL ACCESS COORDINATOR

AHN
01.2022 - 09.2025
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Obtained necessary signatures for privacy laws and consent for treatment.

Internal Support Specialist

PNC BANK
09.2017 - 03.2021
  • Identified and resolved issues to maintain connectivity and minimize downtime.
  • Responded to user inquiries about hardware and software, explaining features and resolving questions.
  • Documented customer interactions and contact information into company database.
  • Monitored and troubleshot IT infrastructure for operating issues, identifying failures and degradation.

CASH PAYMENT POSTER

VBEYOND, GENPACT, MCKESSON PATIENT CARE SOLUTIONS
03.2016 - 09.2017
  • Handled all electronic and manual payments and adjustments, ensuring that data was accurately posted.
  • Posted payments and sent reviews and denials.
  • Reviewed overpayments and processed refunds to be sent to patients and insurance companies.

Insurance Benefits Representative

APEX SYSTEMS INC, CVS/HEALTH
07.2015 - 09.2016
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Reviewed employee enrollments to verify accuracy, inputting information into company database.

Customer Service Reprentativ

Paramount Staffing
01.2015 - 06.2015
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Benefits Research Specialist

The CSI Companies, AmerisourceBergen, Lash Group
05.2014 - 01.2015
  • Oversaw daily administrative responsibilities of lab, supervising students and other technical staff.
  • Developed and maintained databases, pulling relevant data.
  • Facilitated early study development, statistical design and budget.
  • Collected and analyzed data to contribute to manuscripts and publications.
  • Analyzed laboratory findings to confirm accuracy of results.
  • Operated and calibrated equipment in multiple and diverse laboratory environments.

Customer Service Associate

Office Team/ Cigna Corporation
05.2013 - 05.2014
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.

Education

High School Diploma -

Kaplan College

Skills

  • Patient Education
  • Pre-Admission Requests
  • Registration and Admissions
  • Customer Service
  • Multitasking and Organization
  • Friendly, positive attitude
  • Problem resolution
  • People skills
  • Customer service
  • Training & development
  • HIPAA compliance
  • Written and verbal communication
  • HIPAA regulations

Timeline

Medical Records Clerk

East Liberty Family Health Care Center
09.2025 - Current

CLINICAL ACCESS COORDINATOR

AHN
01.2022 - 09.2025

Internal Support Specialist

PNC BANK
09.2017 - 03.2021

CASH PAYMENT POSTER

VBEYOND, GENPACT, MCKESSON PATIENT CARE SOLUTIONS
03.2016 - 09.2017

Insurance Benefits Representative

APEX SYSTEMS INC, CVS/HEALTH
07.2015 - 09.2016

Customer Service Reprentativ

Paramount Staffing
01.2015 - 06.2015

Benefits Research Specialist

The CSI Companies, AmerisourceBergen, Lash Group
05.2014 - 01.2015

Customer Service Associate

Office Team/ Cigna Corporation
05.2013 - 05.2014

High School Diploma -

Kaplan College
Miriam E. Wilson