Miriam Madobi Das
Brooklyn,NY
Summary
Dynamic and results-driven professional with extensive experience as a DHS Police Sergeant, adept in crisis management and policy interpretation. Proven track record in training facilitation and performance evaluation, enhancing team effectiveness and compliance. Recognized for strong communication skills and strategic planning initiatives that elevate operational standards and community safety.
Overview
13
13
years of professional experience
1
1
Certification
Work History
DHS Police Sergeant
Department of Homeless Services
Manhattan, New York
09.2024 - Current
- Delivered training on state laws, local ordinances, and departmental policies to officers.
- Interpreted regulations and procedures for subordinate understanding.
- Reviewed incident reports for accuracy and completeness prior to submission.
- Ensured personnel met department performance and conduct standards.
- Performed supervisory duties including goal development and job performance evaluation.
- Conducted regular staff meetings to discuss relevant events and issues.
- Responded to emergency calls for service as required.
- Assigned and coordinated tasks while reviewing police officers' work.
Peace Officer
Department of Homeless Services
Manhattan, NY
08.2018 - Current
- Patrolled interior and exterior areas to identify and report safety hazards or unusual conditions.
- Monitored entry and exit of clients to ensure compliance with facility policies.
- Prepared incident reports and safety documentation for review.
- Operated metal detectors and X-Ray machines to enhance security measures.
- Assisted clients with information requests and medical needs effectively.
- Executed policing duties as mandated by position, participating in arrests and issuing summonses
- Reported to court when required.
- Utilized specialized equipment such as firearms, tasers, night vision goggles, during police operations when necessary.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Interviewed witnesses, victims, suspects, and informants regarding criminal activity.
Receptionist
Bed-Stuy Family Health Center
Brooklyn, NY
01.2015 - 01.2015
- Executed various client services and administrative tasks to deliver exceptional service.
- Enhanced operational efficiency in reception area, ensuring smooth clinic operations.
- Processed patient intake and outtake seamlessly to minimize wait times.
- Followed HIPAA protocols and regulations to maintain confidentiality and compliance.
- Checked patient insurance eligibility, facilitating smooth billing processes.
- Greeted patients and clients, efficiently exchanging necessary information.
- Created new patient files, ensuring accurate completion and proper organization of forms.
- Maintained all records accurately, guaranteeing files were current and orderly.
Pharmacy Technician
Rite Choice Pharmacy
Brooklyn, NY
01.2012 - 01.2015
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Received payment from customers and processed credit card transactions when necessary.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
Bachelor’s - Human Services
New York City University of Technology
Staten Island, NY06-2021
01.2011
Skills
- Report writing and documentation
- Policy analysis and interpretation
- Crisis management and emergency response
- Training facilitation and delivery
- Compliance with regulations
- Conflict resolution strategies
- Investigation methodologies
- Team collaboration and building
- Problem-solving expertise
- Performance assessment and evaluation
- Effective communication skills
- Written communication proficiency
- Professional conduct and demeanor
- Multitasking capabilities
- Records management and maintenance
- Analytical reasoning skills
- Strategic planning initiatives
- Mentorship for officers
- Leadership in teams
- First aid certification
Certification
CPR Certified Taser Certified Naloxone Administrative Certified Sworn NYS Peace Officer ADDITIONAL TRAINING Crisis Intervention Training LGBTQ Training Riot Control
Languages
- English
- Bengali
- Hindi
References
REFERENCES Available upon request.
Additional Information
- engaging experiences through verbal and written communication for every customer interaction striving for first contact resolution. Greet customers and provide direction to areas of the store and help locate items when needed. Work my assigned register, handling between 30-60 customers or more per shift. Count cash payments at least twice to ensure accuracy of payment and a correct till at the end of the day. Utilize the scanner to ring items up and enter item numbers manually when needed. Process cash, card, or check payments. Identify damaged goods and to take care/dispose of them properly. Clean up the checkout area with damp cloth and disinfectant. Maintain phone and web queue availability as required to meet service standards. Multi-task between customer contact channels to field customer inquiries, concerns, or issues to ensure individual and department performance goals are achieved for all channels. Engage and educate customers on all loyalty programs, promotions and customer specific offers. Perform follow-up tracking of forwarded customer inquiries to ensure that all requests are addressed. Assist customers with company web sites including online shopping and mobile applications. Escalate customer issues to a higher-level Customer Support staff member when necessary. Conduct telephone calls to customers to rate the quality of the resolution to their issues. Collaborate with associates to help answer customer inquiries, resolve issues, or solve service related concerns.
Timeline
DHS Police Sergeant
Department of Homeless Services
09.2024 - Current
Peace Officer
Department of Homeless Services
08.2018 - Current
Receptionist
Bed-Stuy Family Health Center
01.2015 - 01.2015
Pharmacy Technician
Rite Choice Pharmacy
01.2012 - 01.2015
Bachelor’s - Human Services
New York City University of Technology
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