Miriam Natalie Cardenas
Groves,TX
Summary
I am bilingual i speak both Spanish and English. I am also a reliable worker with great attendance record and positive attitude. Willing to help customers and fellow employees with any task. Committed to providing great guest experiences with friendly, helpful approach.
Overview
9
9
years of professional experience
Work History
Community Health Worker or Promoter
Gulf Coast Health Center
Port Arthur, Texas
07.2023 - Current
- Conducted community outreach to educate residents about health services available.
- Assisted clients in accessing healthcare resources and social services effectively
- Provided translation services to ensure effective communication with diverse populations.
- Participated in outreach activities such as health fairs or community events.
- Provided assistance with completing forms related to public benefits programs.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Engaged with clients to provide information about available health resources.
Clerk
Gulf Coast Health Center
Port Arthur, Texas
10.2022 - 07.2023
- Assisted with scheduling appointments and managing daily office operations.
- Communicated with patients to provide information about services offered.
- Updated electronic health records and ensured compliance with privacy regulations.
- Supported staff during patient check-in process and managed waiting area logistics.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
Customer Service Bagger
HEB Store
Groves, TX
03.2021 - 09.2022
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Demonstrated product expertise and directed guests to product locations.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
- Retrieved grocery carts from parking lot and returned to appropriate areas.
- Greeted customers to build rapport and increase customer satisfaction.
Retail Sales Associate
Metro by T-Mobile
Port Arthur, TX
12.2019 - 01.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered questions about current promotions and resolved issues according to store policies.
Cashier/Ice Cream Server
La Flor De Michoacan Paleteria Y Neveria
Port Arthur, TX
02.2017 - 04.2017
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Managed POS register to complete customer transactions.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
Education
High School Diploma -
Por Neches Groves High School
Port Neches, TX05.2019
Skills
- Customer Service-Oriented
- Guest Service
- Clear Communication
- Workspace Organization
- Willingness to Learn
- Community outreach
- Public benefits assistance
- Appointment scheduling
- Effective communication
Timeline
Community Health Worker or Promoter
Gulf Coast Health Center
07.2023 - Current
Clerk
Gulf Coast Health Center
10.2022 - 07.2023
Customer Service Bagger
HEB Store
03.2021 - 09.2022
Retail Sales Associate
Metro by T-Mobile
12.2019 - 01.2021
Cashier/Ice Cream Server
La Flor De Michoacan Paleteria Y Neveria
02.2017 - 04.2017
High School Diploma -
Por Neches Groves High School