Miriam Patricia Aldana De Guadamuz
Kissimmee,FL
Summary
Resourceful and meticulous Recruiter with over 2 years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline.
Overview
15
15
years of professional experience
Work History
Recruiter
Geeks on Site
Managua, Nicaragua, Managua, Nicaragua
02.2022 - Current
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Maintained Applicant Tracking System records of all applicants.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Collaborated with hiring managers to understand position requirements.
- Referred suitable candidates to relevant departments for additional assessment.
- Ensured compliance with applicable laws and regulations regarding recruitment activities.
Sales Development Representative
The profitable Cleaner
Managua, Nicaragua, Managua, Nicaragua
03.2021 - 11.2021
- Developed relationships with existing customers to increase sales opportunities.
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Maintained an up-to-date database of prospects and clients.
- Analyzed performance metrics to assess effectiveness of sales initiatives.
- Prepared weekly reports on sales activity for management review.
- Attended educational workshops to stay abreast of new developments in the field.
Supervisor
Geeks on Site
Managua, Nicaragua, Managua, Nicaragua
01.2013 - 12.2018
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
Supervisor
Inspiro (Formerly SPi CRM) - Head Office
Managua, Nicaragua, Managua, Nicaragua
01.2012 - 12.2012
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Organized client meetings to provide project updates.
Customer Service Representative
Match.com
Managua, Nicaragua, Managua , Nicaragua
02.2010 - 11.2011
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
Customer Service Representative
Sprint
Managua ,Nicaragua, Managua
01.2009 - 01.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Some College (No Degree) - Psychology
University of Science And Technology
Managua, NicaraguaSkills
- Process Improvement
- Policy Development
- Applicant Sourcing
- Project Management
- Recruitment
- Salary Negotiation
- Talent Acquisition
- Resume Scanning
- New Hire Orientation
- Job Applicant Interviews
- Candidate Selection
- Public Speaking
- Time Management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Recruiter
Geeks on Site
02.2022 - Current
Sales Development Representative
The profitable Cleaner
03.2021 - 11.2021
Supervisor
Geeks on Site
01.2013 - 12.2018
Supervisor
Inspiro (Formerly SPi CRM) - Head Office
01.2012 - 12.2012
Customer Service Representative
Match.com
02.2010 - 11.2011
Customer Service Representative
Sprint
01.2009 - 01.2010
Some College (No Degree) - Psychology
University of Science And Technology
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