Summary
Overview
Work History
Education
Skills
Tennis
Languages
Timeline
Generic

Miriam V. Perez

Brownsville,TX

Summary

Accomplished financial management and accounting professional with 15 years of demonstrated positive impact company growth. Proven skill in employing accounting and financial management best practices and team leadership. Committed to introducing changes to achieve continuous improvement and successfully influencing processes driving operational excellence. Expertise in financial statement preparation and analysis, operational management, forecasting and cost control.

Overview

20
20
years of professional experience

Work History

Campus Administrator

Brightwood College [accredited College]
11.2015 - 01.2017
  • Monitor and oversaw the daily administrative and financial management of the college. Ordered all campus program supplies, provided student services, prepare all paperwork for auditing of Accredited program Audits and Texas Workforce Commission program and financial Audits.
  • Maintained all records of attending students in alphabetical order, including attending program and financial aid information with all updated personal and financial loans for college
  • Order all maintenance supplies and forwarded all accounts payable Invoices to HQ in a weekly report.
  • Processed all Deliverables, and Inventory control on uniforms per program at month end. Coordinated with Senior Accountant in Home office to keep a balance on budget school spending.
  • In charge of all student social engagement events and College Dental Clinic events open to students and the public
  • Order all textbooks, and maintained up tp date inventory list for all school programs starting every month
  • Ordered and designed all promotional t-shirts and scrubs needed for programs
  • Ordered all medical and dental program supplies were ordered once a month
  • Ordered all food for school events as needed, and for faculty meetings
  • Processed all Fire drills and active shooter trainings for staff, and faculty
  • Key Results:
  • Maintained a very detailed minutes’ log for every meeting held on campus by President
  • Made sure to follow ever procedure and policy appointed to my department, and helped other departments on following process and procedures as well.
  • Oversaw daily use of facility.
  • Collaborated with faculty, staff and students to identify and address institutional challenges.
  • Cultivated engaged student population with successful orientation programs.
  • Devised programs to promote diversity and inclusion among staff, faculty and students.
  • Improved policies and procedures to maximize student safety and campus security.
  • Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
  • Prepared and administered budget for campus with 250 students.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Accomplished multiple tasks within established timeframes.

Customer Service Representative Manager

T-Mobile, Custom Wireless
06.2009 - 02.2011
  • Assumed responsibility for handling incoming calls regarding cell phone services
  • Most calls involved billing questions and changes of service with rate plans or equipment issues
  • Established the highest accuracy in Call handling time in the center and customer service experience was also my top metric
  • Key Results:
  • Implemented a new way of making offers to up-sale T-Mobile products to customers, including the close ended question and the open-ended question which is still being used today
  • Calls were handled within 7 minutes or less metric to respect the customer’s time and satisfaction.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Led customer service projects to address and achieve key business objectives.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Supervised 20 CSR's in providing excellent customer service to callers requiring assistance for account and cellphone issues.

Office Manager

HARLEY-DAVIDSON [Motorcycle Company
06.1997 - 05.2004
  • For main office handled daily Accounts Payable, and Accounts Receivable processes; supervised A/P and A/R clerks; managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions
  • Processed Payroll and State Reporting for wages; addressed escalated issues from employees and vendors regarding accounts payable and receivable; and ensured accurate and compliant A/P and A/R files and records in accordance with company policies and government regulations
  • Key Results:
  • Managed the accurate and timely processing of up to 200 invoices ($1M) per month for large, multi-site organizations
  • Assessed and closed A/P and A/R ledger monthly, validated content and resolved various issues
  • Implemented new accounting software technologies and process direct deposit for employees (including new EDI and ERP systems) to foster an environment of continuous improvement
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained users and served as the primary “go-to” troubleshooter on these new systems, which propelled efficiency gains and significant time- and cost-savings
  • Facilitated “no-fault” internal and external audits because of sound recordkeeping and thorough documentation
  • Instituted thorough cross-checking of pack-lists, receivers and invoices that halted a previous history of thousands of dollars in overpayments to suppliers
  • Renegotiated payment terms with dozens of suppliers/vendors from Net 7 to Net 60 days for manufacturer emerging from bankruptcy
  • Improved cash flow and helped facilitate company’s return to profitability
  • Composed effective accounting reports summarizing A/P and A/R data for supply chain, HR and other departments
  • Consistently maintained accuracy in calculating figures and amounts such as discounts, interest, commissions, proportions and percentages.
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Implemented budget and expense controls and financial policies by analyzing income and expenditures.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed bi-weekly payroll for 52 employees.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Education

BBA - Accountancy

University of Texas Rio Grande Valley
Edinburg, TX
01.2025

Associate of Science - Dental Assistant

STVT Community College
Brownsville, TX
2008

Computer Accounting

STVT Community college
Brownsville, TX
1997

Skills

  • Accounts Payable and Accounts Receivable Processes & Management
  • Invoices/Expense Reports/Payment Transactions
  • GL Entry Verification
  • State Reporting System Quarterly Records
  • Year-End Closings
  • Organization & Budget Management
  • GAAP Understanding
  • Internal Controls
  • Account Reconciliation
  • Quarterly Reviews
  • Financial Management
  • Spreadsheets & Accounting Reports

Tennis

I have a passion for tennis, have been playing since i was 9 years old. 

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Campus Administrator

Brightwood College [accredited College]
11.2015 - 01.2017

Customer Service Representative Manager

T-Mobile, Custom Wireless
06.2009 - 02.2011

Office Manager

HARLEY-DAVIDSON [Motorcycle Company
06.1997 - 05.2004

BBA - Accountancy

University of Texas Rio Grande Valley

Associate of Science - Dental Assistant

STVT Community College

Computer Accounting

STVT Community college

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Miriam V. Perez