Mirian Adriana Chacon Segovia
Bayonne,USA
Summary
Dynamic and results-oriented professional with a proven track record in developing innovative resettlement programs that enhance service delivery. Known for strong problem-solving abilities and adaptability, consistently achieving improved project outcomes through effective teamwork. Core competencies include exceptional attention to detail and interpersonal communication skills. Aiming to leverage these strengths to drive impactful initiatives in future roles.
Overview
14
14
years of professional experience
Work History
Resettlement Program Officer
Church World Service
Jersey City, NJ
10.2024 - Current
- Collaborated with team members for effective communication between departments.
- Created promotional materials such as brochures, newsletters, flyers. to increase awareness about programs among target audiences.
- Coordinated with internal and external stakeholders for successful implementation of projects.
- Managed multiple projects simultaneously while meeting deadlines.
- Identified areas where improvements can be made in order to optimize performance results.
- Partnered with program management on recommendations, process improvements, and corrective action plans.
- Facilitated training sessions for new employees on company policies and procedures.
- Set specific goals for projects to measure progress and evaluate end results.
- Assessed program effectiveness through data analysis and performance indicators.
- Provided continuous evaluation of program operations as compared with established mission and set parameters.
Senior Case Manager Reception and Placement
Church World Service
07.2024 - Current
- Assisted clients in accessing community resources such as housing, employment opportunities, healthcare.
- Developed and implemented case management plans for individuals with complex needs.
- Collaborated with VR&P senior leadership to pilot a new program that provided virtual case management to newly arrived refugees in the states of Pennsylvania, Delaware, New York, and New Jersey.
- Developed strategies to address gaps in services and provide additional resources for clients as needed.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Constructed case notes and comprehensive reports for data entry into IRIS and Client Track portal.
- Created training materials and provided technical assistance to improve staff knowledge of resettlement process.
Case Manager
Church World Service
06.2023 - 07.2024
- Assisted clients in accessing community resources such as housing, employment opportunities, healthcare
- Developed and implemented case management plans for individuals with complex needs
- Collaborated with VR&P senior leadership to pilot a new program that provided virtual case management to newly arrived refugees in the states of Pennsylvania, Delaware, New York, and New Jersey
- Developed strategies to address gaps in services and provide additional resources for clients as needed
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals
- Constructed case notes and comprehensive reports for data entry into IRIS and Client Track portal
- Created training materials and provided technical assistance to improve staff knowledge of resettlement processes
- Spearheaded resettlement initiatives as a Case Manager at Church World Service, demonstrating adeptness in client engagement and comprehensive plan development
- Collaborated seamlessly with diverse clients to assess their unique needs, tailoring personalized plans to effectively achieve their goals
- Provided unwavering guidance and support to individuals and families, ensuring compliance with program requirements and fostering a supportive environment
- Meticulously maintained detailed case records and documentation, utilizing strong organizational skills to track progress and ensure adherence to program standards
- Coordinated program development efforts with SRCs, boosting resource accessibility options for clients
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families
Global Cruises Product Executive
ABC Cruises
01.2022 - 04.2023
- Negotiated with providers, overseeing operational details for tour execution
- Developed product strategies and plans to drive revenue growth and market share
- Created marketing materials such as brochures, flyers, posters, and catalogs to promote products
- Conducted competitive analysis to identify customer needs and industry trends
- Established pricing strategies that maximize profits while remaining competitive in the marketplace
Coach Lead
eBay
10.2021 - 08.2022
- Analyzed and improved performance across different LOBs of eBay
- Developed action plans to enhance agent performance, monitored and analyzed KPIs
- Provided guidance to participants in order to help them develop their skills and achieve desired goals
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures
- Documented all phases of test execution including results analysis and defect resolution
- Participated in daily scrum meetings providing status updates on projects assigned
Agent, LOB eBay Customer Service
eBay
01.2021 - 05.2021
- Delivered excellent customer service to eBay customers, handling inquiries, complaints, and technical issues
- Achieved high customer satisfaction ratings
- Developed customer relationships and ensured satisfaction with services
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports
- Utilized computer systems for tracking, information gathering and troubleshooting
District Attorney Public Prosecutor
11.2013 - 10.2017
- Exemplified legal prowess as the District Attorney, actively engaged in investigating and prosecuting criminal cases on behalf of the state or federal government
- Demonstrated effective leadership by supervising other attorneys and staff members in the prosecutor's office, ensuring the highest standards of legal representation
- Exhibited sharp analytical skills in reviewing evidence and making critical decisions on filing charges against defendants
- Negotiated skillfully with defendants and their attorneys, showcasing a strategic approach to achieving favorable outcomes for the state
- Displayed proficiency in preparing cases for trial, presenting evidence in court, and collaborating with law enforcement agencies to build strong cases
- Provided invaluable legal advice and guidance to law enforcement officials, contributing to the development of effective policies and procedures in criminal justice
Human Rights Program Coordinator (Táchira State)
National Governance Programme
06.2011 - 04.2013
- Supervised and coordinated human rights protection and advocacy initiatives at the state level in Táchira, Venezuela
- Advocated for and assisted refugees displaced from Colombia seeking safety in Venezuela, providing support in human rights protection, access to essential services, and legal assistance
- Developed and implemented training and education programs on human rights for vulnerable communities and public officials
- Investigated and documented human rights violations in collaboration with non-governmental organizations and local authorities
- Represented the State of Táchira in national and international conferences, meetings, and events related to human rights
- Fostered partnerships with public institutions, private organizations, and civil society groups to enhance human rights protections in the region
- Managed public awareness campaigns and coordinated community outreach activities focused on human rights education
Education
Lawyer -
Catholic University of Tachira (UCAT)
San Cristobal, Tachira, Venezuela07.2010
Skills
- Attention to Detail
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Organization and Administration
- Case Documentation
- Task Prioritization
- Teamwork and Collaboration
- Excellent Communication
- Interpersonal Communication
Languages
Spanish, Native/Bilingual
Courses and seminars
- Paralegal in Advance Immigration (Paralegal Institute of The Americas)
- Learning How to Be a Leader
- Leadership in Acting Criminal Investigative Bodies in the Area of Police Proceedings
- Acting Workshop Investigative Bodies Criminal Proceedings in Respect of Police
- Psychiatry-Psychology, Toxicology, and Procedure for Illicit Drug Use
- Workshop: 'Psychosocial Intervention Strategies and Tools for Victims of Crime and Human Trafficking'
- Congress on 'The Enforceability of Economic, Social and Cultural Rights'
- Conference on Human Rights
Timeline
Resettlement Program Officer
Church World Service
10.2024 - Current
Senior Case Manager Reception and Placement
Church World Service
07.2024 - Current
Case Manager
Church World Service
06.2023 - 07.2024
Global Cruises Product Executive
ABC Cruises
01.2022 - 04.2023
Coach Lead
eBay
10.2021 - 08.2022
Agent, LOB eBay Customer Service
eBay
01.2021 - 05.2021
District Attorney Public Prosecutor
11.2013 - 10.2017
Human Rights Program Coordinator (Táchira State)
National Governance Programme
06.2011 - 04.2013
Lawyer -
Catholic University of Tachira (UCAT)
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