Summary
Overview
Work History
Education
Skills
Timeline
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Mirian Centeno

Conroe,TX

Summary

Hardworking Bilingual Personal Injury Case Manager with excellent customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Personal Injury Case Manager

Scott Law Firm
08.2022 - Current
  • Managed a large caseload of personal injury claims, including car accidents, dog bites, and slip and fall cases.
  • Maintain accurate and up-to-date case records and documentation
  • Help clients get the proper medical treatment, frequent follow ups, and provide excellent customer service
  • Diligent fact finding to advocate for clients
  • Draft stowers/solicitate demands
  • Negotiated settlements with opposing counsel or insurance companies to ensure maximum compensation for clients.
  • Perform administrative duties, that include scheduling, organizing, and pay-offs with clients
  • Assist the attorney in handling minor settlements

Surgical Coordinator

Brain & Spine Physicians of Houston
04.2021 - 08.2022
  • Team Leader- providing excellent customer service to providers, patients, and families
  • Managing providers surgical schedule, as well as scheduling surgeries at different hospital facilities
  • Acquiring surgical CPT codes and authorization from medical insurance companies
  • Assisting our medical providers with translation with our Spanish speaking patients
  • Answering phone calls and taking messages for providers
  • Coordination incoming referrals making sure they have authorization and calling patients to get them scheduled.

Medical Assistant

Genesis Medical Group
03.2019 - 04.2021
  • Providing excellent customer service to providers, patients, and families
  • Managing my providers clinic/surgery schedule, as well as scheduling procedures at 5 different facilities and scheduling meetings for my doctor
  • Collecting patient information (past medical history, allergies, surgeries, etc.), and collecting and documenting vital signs, and reason for visit
  • Providing general patient care, assisting in translation with Spanish speaking patients
  • Going over procedure instructions with the patients
  • Answering phone calls and taking messages for the doctor, coordinate referrals, prior authorizations, and completing patient request forms
  • Make sure all medical records are scanned in the EMR system and be given to our billing department and also help them get admission/ discharge dates.

Medical Assistant

1960 Family Practice Houston
09.2018 - 03.2019
  • Managing my providers clinic/surgery schedule, as well as scheduling procedures at 5 different facilities and scheduling meetings for the provider
  • Collecting patient information (past medical history, allergies, surgeries, etc.), and collecting and documenting vital signs, and reason for visit
  • Providing general patient care, assisting in translation with Spanish speaking patients
  • Going over procedure instructions with the patients
  • Answering phone calls and taking messages for the doctor, coordinate referrals, prior authorizations, and completing patient request forms
  • Make sure all medical records are scanned in the EMR system and provide records to the billing department and also help them get admission/ discharge dates
  • Also to rotate in different specialty departments, family practice, gynecology, podiatry, and main department gastroenterology
  • Administering vaccines.

Education

Associates of Arts -

Lone Star College of Montgomery County
01.2022

Skills

  • Bilingual
  • Multitasking
  • Quick learner
  • Team player
  • Goal oriented
  • Able to work under pressure
  • Documentation Abilities
  • Effective Customer Communication
  • Medical Field Experience

Timeline

Personal Injury Case Manager

Scott Law Firm
08.2022 - Current

Surgical Coordinator

Brain & Spine Physicians of Houston
04.2021 - 08.2022

Medical Assistant

Genesis Medical Group
03.2019 - 04.2021

Medical Assistant

1960 Family Practice Houston
09.2018 - 03.2019

Associates of Arts -

Lone Star College of Montgomery County

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Mirian Centeno