Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Accomplishments
References
Timeline
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Mirian Fernandez

Haltom City,TX

Summary

Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Time management, and communication, utilizing these skills to meet and exceed workplace demands. Aspire to growth in the business industry and obtained more knowledge on my career.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bilingual Assistant Branch Manager

First National Bank Texas
Haltom City, TX
11.2021 - Current
  • Provided the best customer services and interact with them
  • Provided training to new employees on company policies and procedures.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
  • Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
  • Ensured compliance with internal policies and procedures as well as external regulations.
  • Developed strategies for increasing customer satisfaction levels and improving service quality.
  • Analyzed financial data and prepared reports on the branch's performance for senior management.
  • Coordinated marketing activities such as promotional campaigns, advertising.
  • Monitored daily operations of the branch including sales, customer service, inventory control.
  • Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
  • Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
  • Resolved customer issues effectively in order to maintain strong customer relationships.
  • Assisted in developing budgets for the branch and monitoring expenses against budget projections.
  • Managed daily cash flow activities including counting cash drawers at opening and closing times.
  • Evaluated operational processes regularly in order to identify areas for improvement.
  • Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
  • Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
  • Provided bank leadership in absence of branch manager.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Developed strategy to achieve target sales goals.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Supported outside sales force in servicing and obtaining new business.

Bilingual Customer Service Representative

Oreily's Auto Parts
Haltom City, TX
08.2020 - 06.2021
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Provided translation assistance for customers with limited English proficiency.
  • Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
  • Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
  • Processed orders accurately and promptly, ensuring timely delivery of goods and services.
  • Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
  • Greeted customers warmly upon arrival at store locations or over the phone.
  • Took ownership of each call by listening attentively to understand individual needs.
  • Maintained a friendly yet professional demeanor during all interactions with customers.
  • Educated customers on how best utilize their purchased products or services.
  • Promoted available products and services to customers during service, account management and order calls.
  • Collected deposits or payments and arranged for billing.
  • Translated customer and internal documents to facilitate actions and resolutions.
  • Adhered strictly to confidentiality guidelines when handling sensitive information.

Cashier

Sonic
Haltom City, TX
06.2018 - 09.2018
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

Associate of Arts - Business Administration And Management

Tarrant County College District
Fort Worth, TX
06-2026

High School Diploma -

Timber Creek High School
Fort Worth, TX
05-2021

Skills

  • Banking
  • Audit monitoring
  • Relationship building and management
  • Branch service quality
  • Sales management
  • Team Development
  • Cash Handling
  • Operations Management
  • Sales expertise
  • Account Management
  • Employee Scheduling
  • Leadership
  • Customer Service
  • Team Management
  • Computer Skills
  • Analytical and Critical Thinking
  • Task Prioritization
  • Excellent Communication
  • Self-Directed
  • Friendly, Positive Attitude
  • Problem-Solving
  • Spanish translation

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual
German
Elementary

Affiliations

  • Dance at Theos International Church
  • Volunteer with kids church children's ministry
  • Volunteer the Evangelism ministry

Certification

  • Certified Branch Mentor
  • Certified Audit Specialist
  • Certified Management Boot Camp

Accomplishments

  • Sales Champion and Winner Circles
  • District Employee of the Month
  • Go Getter in Operations
  • President of Global Minds Club

References

References available upon request.

Timeline

Bilingual Assistant Branch Manager

First National Bank Texas
11.2021 - Current

Bilingual Customer Service Representative

Oreily's Auto Parts
08.2020 - 06.2021

Cashier

Sonic
06.2018 - 09.2018

Associate of Arts - Business Administration And Management

Tarrant County College District

High School Diploma -

Timber Creek High School

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Mirian Fernandez