Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Mirian Mejia Portillo

San Jose,CA

Summary

I am excited to leverage my exceptional organizational, communication, and relationship-building skills, as well as my extensive experience in customer service and administration, to add value to your esteemed organization.

Overview

8
8
years of professional experience

Work History

Badging Administrator

NVIDIA
12.2019 - Current
  • Support the onboarding team with new hires' badges.
  • Complete and carry out all necessary documentation for contractor badge requests.
  • Document daily, weekly, and quarterly global badge audits.
  • Effectively use various software including but not limited to Lenel, electronic ticketing, Outlook and sharepoint.
  • Maintain current working knowledge of all access control systems the team uses.
  • Responsible for distributing badge supplies globally.
  • Effectively train new staff by sharing best practices to maintain consistency across the team.
  • Managed inventory of supplies, keeping adequate stock levels to support daily operations without interruption at HQ.
  • Communicate with appropriate area owners for managing access and provide reports as needed.
  • Assist with investigations into security breaches, providing relevant badge access data as needed.
  • Coordinated with the security systems team to create custom access levels for different departments and roles within the organization.
  • Support project coordinators with temporary badges for vendors/contractors.
  • Provided customer service excellence by answering questions, resolving issues, and scheduling appointments.
  • Excellent knowledge base of image resizing and photo editing for headshots and passport/visa photos.
  • Conduct routine maintenance on badge equipment to prevent malfunctions and downtime during peak hours.

Badging Administrator

GOOGLE
07.2018 - 12.2019
  • Cross trained on all aspects of badging including badging support, access control & badge processing
  • Assisted with walk-ins; questions/concerns, temp badges, passport/visa photos, iris enrollment, handout photo badges
  • Managed global requests by multitasking calls, Skyvine chat, and IT-ticket requests not limited to access requests, badge orders, uploading new hire photos, and any inquiries involving badging issues
  • Globally ordered domestic, international & local employee badges
  • Distribute all local badges to corresponding POC & ship all domestic/international badges
  • Keep inventory of badging supplies globally and ship out when needed.

Receptionist Administrator

LAM RESEARCH
04.2017 - 06.2018
  • Oversaw all reception areas by greeting visitors, responding to calls, and assisting with in-person information requests
  • Coordinate all incoming calls for transfer internally and internationally
  • Utilized Ikon Trac System, Microsoft Outlook, and Excel Sheets to sign in employees, contractors, and visitors
  • Greeted numerous visitors that varied by vendors, VIPs, new hires, and interview candidates
  • Assisted in sensitive documentation scanning and filing (400+weekly) which was later reviewed by other departments
  • Made sure all reception lobbies were fully stocked with office supplies and kept track of inventory
  • Scheduled and coordinated meetings/ appointments for supervisors and managers.

Receptionist

PAYPAL
06.2016 - 04.2017
  • Assisted with in-person walk-ins and answering phone calls
  • Monitored front office traffic by directing and checking turnstiles and speed lanes
  • Organized appointment calendar and scheduled meetings/ appointments
  • Performed clerical receptionist duties such as assigned badges (employee, contractor, and visitor), emails, filing, and photocopying.

Education

High School diploma -

Andrew P. Hill High School
San Jose, CA

Skills

  • High Volume Calling Handling
  • Microsoft Office (Word, Excel, Outlook)
  • Google Suite (Doc, Sheets, Gmail)
  • Supplies Ordering
  • Problem solving
  • Effective communication
  • Task prioritization
  • Organizational skills
  • Audit Reporting
  • Inventory Management
  • Account Management
  • Document Control
  • Spanish Speaking - Fluent

Affiliations

  • Hiking
  • Amateur sewer

Languages

Spanish
Native or Bilingual

References

References available upon request.

Timeline

Badging Administrator

NVIDIA
12.2019 - Current

Badging Administrator

GOOGLE
07.2018 - 12.2019

Receptionist Administrator

LAM RESEARCH
04.2017 - 06.2018

Receptionist

PAYPAL
06.2016 - 04.2017

High School diploma -

Andrew P. Hill High School

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Mirian Mejia Portillo