Summary
Overview
Work History
Education
Skills
Timeline
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Mirian Plascencia

Anaheim,CA

Summary

Well-organized administrative professional experienced in office support. Effectively coordinate documents, records and resources to maintain smooth daily operations.

Overview

18
18
years of professional experience

Work History

Care Coordinator

Providence Foundation
Anaheim
05.2023 - Current
  • Coordinate comprehensive discharge planning throughout all access points for health plans, facility discharge planners/case managers, and other appropriate contacts.

    • Respond to calls, emails, and existing payer requests, as well as authorization status
  • • Maintain admission and discharge records for patients daily while working on a multi-phone system and in fast-paced environments.

Office Specialist

County Of Orange
Santa Ana, CA
02.2022 - 05.2023
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Answered phone calls and welcomed visitors to office.
  • Updated electronic and hard copy files, maintaining compliance with company data security and archival procedures.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.

Patient Access Representative

St Joseph Hospital
Orange, CA
03.2007 - 02.2022
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Utilized screening tool for self-pay patients to determine payer sources, referring to financial counselors if necessary.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Obtained health, financial and religious information from patients at time of admission.
  • Received and stored patients' valuables and other belongings, as requested.

Admitting Representative

Pacific Alliance Medical Center
Los Angeles, CA
09.2015 - 06.2016
  • Obtain precise patient demographic informationPerformed insurance benefits and eligibility verificationOperator; Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.Bed Reservation; Receive transfer intake information

Medical Assistant

Jorge Ruiz Lopez, MD
Santa Ana, CA
03.2006 - 07.2006
  • Answer phonesVerify insurance benefits and eligibilitySchedule appointmentsFiling/compiling chartsRoom patientsVital signsPerformed venipunctures and injections

Education

Medical Assistant Diploma - Medical Assisting

Bryman College
03.2006

Skills

  • Word, Excel, Powerpoint
  • Interpersonal skills
  • Written verbal communication skills
  • Filing organizational
  • Computer Skills
  • Data Entry
  • Time Management
  • Customer Service
  • Verbal and Written Communication
  • Clerical Support
  • Multitasking and Prioritization
  • 70 wpm Typing Speed

Timeline

Care Coordinator

Providence Foundation
05.2023 - Current

Office Specialist

County Of Orange
02.2022 - 05.2023

Admitting Representative

Pacific Alliance Medical Center
09.2015 - 06.2016

Patient Access Representative

St Joseph Hospital
03.2007 - 02.2022

Medical Assistant

Jorge Ruiz Lopez, MD
03.2006 - 07.2006

Medical Assistant Diploma - Medical Assisting

Bryman College

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Mirian Plascencia