MIRIAN SOUSA, PMP, CSM, ITIL
Summary
IT Project Manager System Design & Implementation | IT Project Management | Leader of Staff, Projects & Operations _______________________________________________________________ Collaborative agile project manager with 20+ years of progressive roles in the biotech, healthcare and education industries managing multiple projects to implement breakthrough technology, team building & stewardship, and on-point client relations coupled with timely problem resolution to deliver excellence in customer service. Expertise in multiple platforms, frameworks and architectures with ongoing commitment to maintaining up-to-date knowledge on emerging technologies to develop secure solutions that meet business requirements. Present a skill set that combines experience in Enterprise Systems implementations including server infrastructure, network, databases and EHR applications (Netsmart). Experienced with cross-functional teams, senior management and executive boards, collaborates through open communication to collegially strive for and deliver best practices consistently exceeding expectations.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Senior IT Infrastructure
Lasell University
11.2020 - Current
- Supported administration, security & operation of Enterprise infrastructure technology including network, data center/storage, backups and upgrades of local and corporate cloud systems for high availability & performance
- Automated large deployments of switches and Wireless Access Points using Python, PowerShell and CLI
- Monitored network & server security, managed threat detection and minimized vulnerabilities (Qualys, SolarWinds, Fortinet, Cisco), implemented security certificates, oversaw SSO mechanisms over Azure, AD, GPO & MFA
- Maintained network and systems up to date (TLS, SSH, cyphers), fine-tuned configurations, patching / upgrades
- Handled a variety of escalated tickets concerning the network, server operation, telephony, cameras, email security, administration of rules and policies for email, users and groups in Azure and local DNS.
Technical IT Solutions Consultant
01.2019 - 11.2020
- Successfully designed and implemented IT solutions for small business including network systems and servers being responsible for project management, configuration and administration of systems, devices & applications
- Implemented managed systems for ISP providers to enhance security including NOC operation (Barracuda / Avast), integrated with firewalls (Untangle, Ubiquity) to replace production environments without interruption of work
- Evaluated and mitigated risks, oversaw & trained staff during implementations & provided post go live support.
IT Program Manager
Child & Family Services Inc
01.2015 - 01.2019
- Non-profit Healthcare agency, Worked closely with Human Resources to re-build IT department, re-allocate resources and plan future needs
- Managed HIPAA-compliant Electronic Health Record (EHR) system implementation projects for healthcare - Conducted meetings with stakeholders and teams to determine clinical workflows, assessed risks, documented processes, developed training, generated reports and provided post-go live help-desk and re-training support
- Directed all aspects of the IT department including IT infrastructure management, network (LAN/WAN) security & administration, firewalls, backups, upgrades, PCS support & troubleshooting and staff supervision
- Managed IT Projects successfully including local server migration to the cloud; server administration, Active Directory, folder security & Group Policy; multi-office network and virtual server implementation
- Created internal website dedicated to the training of clinical and medical staff in procedures and policies; trained staff and devised post go-live support system
- Evaluated and redesigned business processes and workflows
- Optimized mission-critical application performance and took actions to improve user experience
- Lead the Steering Committee and facilitated user groups meetings to discuss technology requests/enhancements.
Program Manager / Product Development
Gemini Photo Events
01.2008 - 01.2015
- Startup entrepreneur; produces photo products for sports associations, schools, corporations & families
- Selected, implemented, administered and supervised company IT systems and security
- Automated systems and enhanced process to enable scalability of services from 200 units to 40,000+
- Created the company's first e-commerce website with an electronic order fulfillment system
- Reduced lab processing time by 50% with integration of electronic orders into the lab database
- Introduced a new sublimation product line responsible for a 35% revenue increase
- Led migration of the fundamental photo system from film to digital and trained staff to use image editing tools.
Deployment Program Manager
Waters
11.2006 - 07.2008
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Senior Software Engineer
Waters
11.1992 - 01.2006
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Worked with development teams to correct problems and run test scenarios.
- Promoted technical leadership to entry-level and junior engineers in complex enterprise system environment.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Trained and mentored junior developers and engineers, teaching skills in [Area of expertise] and working to improve overall team performance.
- Demonstrated experience and good hands-on programming experience C#. NE, Python and Angular.
- Integrated third-party tools and components into applications.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Developed robust, scalable, modular and API-centric infrastructures.
Software Engineer
Pfizer - Infusaid, Inc
01.1987 - 01.1992
- Promoted from Lab Technician to Software Engineer.
- Maintained/tested embedded class 3 device software
- Interacted with FDA for software validation.
Education
Bachelor of Arts - Administration
Nilton De Paiva University | Belo Horizonte, Brazil Northeastern University
Belo Horizonte MG BrazilBachelor of Science - Computer Technology
Northeastern University
Boston, MANo Degree - Computer Engineering MS
Boston University
Boston, MASkills
- Project Manager – Agile PM, team building, stakeholder relationship, planning and executing, Change Management
- SDLC - NET, C#, aspNET project development and deployment from requirements to delivery
- Cloud – Azure, AWS, Server/db migrations, hybrid environments, virtual servers (VMware
- Windows Servers – DNS, IIS, DHCP, Active Directory, Group Policy, user access, compliance
- Network – Palo Alto firewall, Cisco (CPI, Controllers, switches & AP), VPN, WIFI, VOIP, NOC, MPLS, Fiber
- Data Center – Patching, backup/recovery/migration, security, Databases (Oracle/SqlServer), Email servers
- TOOLS & TECHNOLOGIES -
- Network:
- MPLS, SD-WAN, VOIP, Palo Alto, Avaya, Juniper, Cisco, Meraki,TCP/IP, HTTP, DHCP, DNS, SNMP
- Servers: VMware, AWS, Azure, Linux, IIS, Windows Server, AD, GP, Barracuda, SAN, NAS, clustering, RDP
- Programming: NET - C#, C, HTML, CSS, SQL, Javascript, Power Shell, Ansible, scripting, Oracle, SQlServer
- Tools: MS-Project, Jira, Visual Studio, Exchange, GSuite, SSRS, PowerBI, MS-Office 365, Evolv EHR, SAP
Certification
- Certified Project Manager Professional (PMP)
- Certified SCRUM Master (CSM)
- ITIL® IT Service Management Foundation Certificate (ITIL)
Languages
Portuguese
Native or Bilingual
Timeline
Senior IT Infrastructure
Lasell University
11.2020 - Current
Technical IT Solutions Consultant
01.2019 - 11.2020
IT Program Manager
Child & Family Services Inc
01.2015 - 01.2019
Program Manager / Product Development
Gemini Photo Events
01.2008 - 01.2015
Deployment Program Manager
Waters
11.2006 - 07.2008
Senior Software Engineer
Waters
11.1992 - 01.2006
Software Engineer
Pfizer - Infusaid, Inc
01.1987 - 01.1992
Bachelor of Arts - Administration
Nilton De Paiva University | Belo Horizonte, Brazil Northeastern University
Bachelor of Science - Computer Technology
Northeastern University
No Degree - Computer Engineering MS
Boston University
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