Mirian Tenorio
Miami,FL
Summary
Adept at elevating guest experiences and boosting event success, I leveraged strong interpersonal skills and promotional expertise at High Spirits Tasting. My tenure there and in subsequent roles honed my abilities in team management and guest relations, achieving notable increases in customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Event Hostess
High spirits Tasting
Miami, FL
01.2020 - Current
- Greeted guests upon arrival, provided them with information about the event and directed them to their seats.
- Assisted in setting up the event space prior to start time and ensured it was properly cleaned up afterwards.
- Coordinated with vendors to ensure all necessary materials were available for the event.
- Maintained a professional demeanor throughout the duration of the event and responded promptly to any guest inquiries or requests.
- Facilitated interactions between guests by introducing people from different backgrounds, helping break down barriers of communication.
- Assisted in managing registration tables and distributed name tags as needed.
Uber Partner
Uber And Lyft
Miami, FL
01.2014 - Current
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Maintained accurate logs of vehicle inspections and repair status.
Waitress Trainer
Restaurant Rubinos
Miami, FL
01.2023 - 10.2023
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
Waitress Supervisor
Villa de don Pollo
Miami, FL
01.2020 - 12.2022
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
Manager
Atarazana
Miami, FL
02.2015 - 10.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Education
GED -
Miami Dade College
Miami, FL09-2024
Skills
- Promotional skills
- Guest Relations
- Strong interpersonal skills
- Cash handling experience
- Menu knowledge
- Marketing knowledge
- Registration management
- Sales experience
- Professional Appearance
- Conflict resolution abilities
- Team Management
- Reservation coordination
- Exceptional communication
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Waitress Trainer
Restaurant Rubinos
01.2023 - 10.2023
Event Hostess
High spirits Tasting
01.2020 - Current
Waitress Supervisor
Villa de don Pollo
01.2020 - 12.2022
Manager
Atarazana
02.2015 - 10.2018
Uber Partner
Uber And Lyft
01.2014 - Current
GED -
Miami Dade College
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