Patient Access Team Lead
Advanced Laparoscopic Associates
12.2016 - Current
Mirian Vera
Patient Access Lead
Paterson,NJ
Timeline
Associate of Applied Science - Early Childhood Education
New Jersey City University
01.2003 - 12.2004
Work History
Patient Access Team Lead
Advanced Laparoscopic Associates
12.2016 - Current
- Serve as a liaison between patients, physicians, all departments and the call center.
- Facilitate day-to-day operations with a focus on efficiency and time management.
- Responsible in creating templates and scheduling for all physicians, nurse practitioner and dietician.
- Manage and oversee the daily office work schedules for the practice and satelite offices.
- Schedule and Optimized appointment scheduling processes, maximizing daily capacity while minimizing wait times for patients.
- Handle patients complaints, errors and issues with the appointments and schedules.
- Confirm daily appointments with patients to ensure attendances.
- Oversee all referrals from internal and external physicians while keeping a referral spreadsheet.
- Provide support to patients navigating insurance verification and eligibility requirements.
- Collaborate with team members to streamline appointment scheduling procedures for enhanced efficiency.
- Manage incoming calls, directing inquiries to appropriate departments while maintaining professionalism.
- Maintain strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Conduct regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Support team goals by adapting quickly to changing workflows and prioritizing tasks effectively.
- Supervise external call center Sequence to ensure accuracy of all accounts and troubleshoot incoming messages and calls.
- Lead weekly meetings with the call center Sequence Health to address scheduling errors and office scheduling updates.
- Communicate daily with management, team members and the call center with any changes and implementation with the schedule.
- Attend monthly Bariatric seminars and assist in scheduling new consultations.
- Responsible for all bariatric seminar registrations and follow-ups for HUMC, PV and PMC.
- Order and maintain inventory of office supplies and nutritional supplements.
- Oversee and review appointment requests submitted online and respond in a timely manner.
- Accurately and promptly collect all pertinent information at initial point of registration to insure the proper billing occurs which enhance timely cash flow and will reduce the revenue.
- Assist the supervisor and/or physicians in keeping focus in patient care/customer support to deliver high quality patient satisfaction.
- Back up to office supervisor to perform front end responsibilities, tasks and duties in her absence.
- Assist with bilingual translation between patients, physicians, nurse and dietician.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Summary
Professional, motivated and reliable healthcare patient access lead with strong focus on team collaboration and achieving results. Proven ability to streamline patient access processes, enhance patient satisfaction, and ensure compliance with regulatory standards. Known for adaptability, effective communication, and fostering cooperative team environment to meet organizational goals. Skilled in workflow optimization, conflict resolution, and training staff to excel in dynamic healthcare settings.
Education
Associate of Applied Science - Early Childhood Education
New Jersey City University
Jersey City, NJ 01.2003 - 12.2004
Skills
HIPAA compliance
Appointment scheduling
Policy adherence
Customer service
Insurance verification
Bilingual fluency
Registration management
Teamwork and collaboration
Time management
Excellent communication
Organized and detail oriented
ECW & Epic Systems