Mirian Viera
Manchester,MD
Summary
Seasoned Operations Manager and talented leader with thirteen years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
Operations Manager
Airway Cleaners
10.2010 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Scheduled employees for shifts, taking into account aircraft flight traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw completion of teams required quarterly training as the stations STC.
Customer Service Representative
United Airlines
01.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Nursing
Montgomery College
Rockville, MDHigh School Diploma -
Parkdale High School
Riverdale, MD05.2010
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
United Airlines
01.2022 - 01.2024
Operations Manager
Airway Cleaners
10.2010 - Current
No Degree - Nursing
Montgomery College
High School Diploma -
Parkdale High School