Miriela Fernandez
Lake Alfred
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Medical Assistant/Administrative Manager
Steven L. Feldman M.D.
01.1997 - 07.2024
- Welcoming patients by greeting them in person or on the telephone.
- preparing patients for the heath care visit and or accompanying them to the examining room; providing examination gowns and drapes, arranging examination room instruments, supplies and equipment.
- Verifying patient information by interviewing patient; recording medical history.
- Prepare patients for examination by performing preliminary physical tests; taking blood pressure, weight, temperature and bloodwork when ordered.
- Generate revenues by recording billing information of service related; completing insurance forms; responding to insurance and other third party inquiries.
- Accounting, insurance verification, banking, charting, appointment scheduling, data entry, faxing, billing, photocopying, prepare and submitting of invoices to insurance companies and patients.
- Process the collection of payments.
- Handle tasks related to insurance information.
- Help new patients with filling out forms and explaining to them the various terms and conditions stated in the forms.
- HIPAA Compliance.
Customer Service Cashier
Publix Grocery Store
03.1990 - 08.1997
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Sales Associate -
Tampa School Of Real Estate
Lakeland, FL06-2025
Medical Assistant / Administrative Manager -
Concorde Career College
Miramar, FL09-1995
Skills
- Medical office administration
- Check-in coordination
- Medical terminology knowledge
- Maintaining confidentiality
- Proper sterilization techniques
- Inventory management
- Medical billing
- Insurance claims
- Medical procedures
- Specimens collection and processing
- Reliable team player
- Patient scheduling
- Professional bedside manner
- Payment collection
- Insurance authorizations
- Medical records management
- Insurance verification
- Quick problem solver
- Procedure assistance
- Compassionate
- Appointment setting
- Electronic medical records
Certification
- RMA - Registered Medical Assistant
- Certified Administrative Manager
- Real Estate Sales Associate Certificate
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Assistant/Administrative Manager
Steven L. Feldman M.D.
01.1997 - 07.2024
Customer Service Cashier
Publix Grocery Store
03.1990 - 08.1997
Sales Associate -
Tampa School Of Real Estate
Medical Assistant / Administrative Manager -
Concorde Career College