Summary
Work History
Education
Skills
Timeline
Generic

Miriela Gonzalez

Jacksonville,FL

Summary

Dedicated professional with proven expertise in housekeeping and culinary roles, notably at Hilton Honors. Excelled in enhancing guest satisfaction through meticulous cleanliness and high-quality meal preparation, significantly reducing food waste. Skilled in customer service and teamwork, adept at managing multiple tasks to meet and exceed operational standards.

Work History

Housekeeping Room Attendant

Hilton Honors
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.

Cooker

Chinchorro Sport Bar
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.

Education

High School Diploma -

Vladimir Isleni
Cuba
08.1999

Skills

  • Customer service
  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping
  • Mopping floors
  • Waste disposal
  • Sorting and washing laundry
  • Supply inventory management
  • Bathroom maintenance
  • Folding clean laundry
  • Vacuuming carpets
  • Window cleaning
  • Ordering cleaning supplies
  • Stain removal
  • Window washing
  • Carpet cleaning
  • Housekeeping
  • Teamwork and collaboration

Timeline

Housekeeping Room Attendant

Hilton Honors

Cooker

Chinchorro Sport Bar

High School Diploma -

Vladimir Isleni
Miriela Gonzalez