Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mirim Suh Mouritsen

Glendale,AZ

Summary

Dynamic inflight professional at Southwest Airlines, recognized for exceptional customer service and conflict resolution skills. Proven track record in fast-paced environments, showcasing adaptability and effective teamwork. Adept at inventory management and equipment maintenance, consistently delivering positive experiences while maintaining a friendly and dependable demeanor.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Sales Associate

Lerner New York
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Office Assistant

UMBC
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Customer Service Cashier

Gardenville Drycleaners
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

INFLIGHT

Southwest Airlines
07.2000 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Arts - Classical Studies

Univeresity of Maryland
Baltimore, MD
05-1999

Skills

  • Customer service
  • Conflict resolution
  • Inventory management
  • Equipment maintenance
  • Communication skills
  • Time management
  • Adaptability and flexibility
  • Problem solving
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication

Certification

  • CPR/AED Certification

Timeline

INFLIGHT

Southwest Airlines
07.2000 - Current

Sales Associate

Lerner New York

Office Assistant

UMBC

Customer Service Cashier

Gardenville Drycleaners

Bachelor of Arts - Classical Studies

Univeresity of Maryland

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Mirim Suh Mouritsen