Miriska Garcia
Dental Office Manager
Oklahoma,OK
Summary
Dental Office Manager with a proven track record at Dental Depot, enhancing operational efficiency and patient satisfaction. Skilled in dental software and patient relations, I've significantly boosted revenue and streamlined workflows. My expertise in insurance billing and motivational skills ensures high-quality patient care and team productivity.
Experienced with dental office management, focusing on improving operational efficiency and patient satisfaction. Utilizes strong organizational skills and comprehensive knowledge of dental office procedures. Track record of fostering collaborative team environment and ensuring high-quality patient care.
Overview
21
21
years of professional experience
Work History
Dental Office Manager
Dr. Eric M. Loper, DDS.
08.2020 - 01.2025
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor/billing inquiries.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
Dental Office Manager
Dental Depot
05.2012 - 05.2020
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor/billing inquiries.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
Front Office Assistant
Oklahoma Smiles
10.2010 - 04.2012
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Front Office Assistant
Smiling Faces
08.2007 - 08.2012
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Leasing Agent
Parkview Village Apartments
02.2004 - 05.2006
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
High School Diploma -
02-2006
Skills
- Proficient at Multi-tasking
- Strong Phone Etiquette
- Self Motivated
- 10 key by touch
- Date Entry
- Type 20-25 WPM
- Energetic and Driven
- Treatment Planning
- Dental software proficiency (Eagle Soft & Dentrix)
- Insurance billing
- Schedule management
- Patient relations
- Payment plans
- Oral communication
- Employee training
- Patient care
- Motivational skills
- Workflow coordination
- Infection control
- Office meetings
Accomplishments
- Supervised team of 25staff members.
- Used Eagle Soft/Dentrix software to develop scheduling needs.
- CareCredit Certified
- CPR Certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dental Office Manager - Dr. Eric M. Loper, DDS.
08.2020 - 01.2025
Dental Office Manager - Dental Depot
05.2012 - 05.2020
Front Office Assistant - Oklahoma Smiles
10.2010 - 04.2012
Front Office Assistant - Smiling Faces
08.2007 - 08.2012
Leasing Agent - Parkview Village Apartments
02.2004 - 05.2006
OCCC - High School Diploma,
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