MIRIYA JURUENA
San Diego,CA
Summary
Focused, detail-oriented and conscientious professional with advanced understanding of regulations and standards. Reviews large volumes of physical and digital data to assess accuracy and integrity of provided information while meeting tight deadlines.
Overview
12
12
years of professional experience
Work History
Tax Collector Specialist
San Diego County
San Diego, CA
10.2023 - Current
- Prepared reports on account status for management review.
- Utilized computer software programs to manage data entry, tracking, reporting, and analysis functions.
- Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
- Answered inquiries from taxpayers about tax bills and other payment issues.
- Researched discrepancies in financial records.
- Processed refunds due to overpayment or erroneous assessment.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Sales and Catering Coordinator
Omni San Diego Hotel
03.2022 - 10.2023
- Answer telephone and assist internal and external guests with requests
- Monitoring occupancy rates, pricing structures, and competitor room rates to ensure that the hotel revenue goals are being met
- Data entry using Delphi, Microsoft Word and Excel
- Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff
- Creating detailed reports on occupancy rates, accounting for changes in rates, and identifying opportunities for improvement
- Executed exemplary customer service to drive customer satisfaction and loyalty
Front Desk Agent and PBX Operator
Omni San Diego Hotel
01.2017 - 01.2020
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Receiving and sorting daily mail
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Shift Supervisor
Starbucks
01.2013 - 01.2017
- Manage daily schedules, employee shifts, and time-off requests
- Ordering supplies and scheduling deliveries
- Working to address associate and customer concerns as they arise
Education
High School Diploma -
San Diego School of Creative And Performing Arts
San Diego06-2012
Skills
- Data management
- Financial analysis
- Excellent communication
- Financial record keeping
- Mathematical skills
- Attention to detail
- Research proficiency
- Case management skills
- Account discrepancies
- Multitasking Abilities
- Adaptability
- Microsoft outlook
- Refunds processing
Accomplishments
- Omni Service Champ of the Year 2019 - Front of House
- Omni Service Champ Q1 2021 - Front of House
Timeline
Tax Collector Specialist
San Diego County
10.2023 - Current
Sales and Catering Coordinator
Omni San Diego Hotel
03.2022 - 10.2023
Front Desk Agent and PBX Operator
Omni San Diego Hotel
01.2017 - 01.2020
Shift Supervisor
Starbucks
01.2013 - 01.2017
High School Diploma -
San Diego School of Creative And Performing Arts
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