Mirjam Luijten-Kao
Seattle,WA
Summary
Customer-oriented Program Manager with over 8 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.
Overview
15
15
years of professional experience
Work History
Strategy Consultant
Self-Employed
Amsterdam, Netherlands
10.2013 - Current
- Analyzed performance metrics to identify, structure and solve complex business problems.
- Implemented new tools utilizing evidence-based measurements to track outcomes and generate performance data for public reporting.
- Leading brainstorming workshops with clients in design thinking
- Identified growth opportunities within services portfolio and business model.
- Generated and delivered reports, program review presentations and other program status updates.
- Drove growth and increased accountability by standardizing internal processes using performance-based measurements and benchmarks, reporting and mission alignment.
Restaurant Owner
Frutti's
, Brazil
08.2016 - 12.2022
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
Property Manager
Fruttis Property Management
, Brazil
08.2016 - 12.2022
- Facilitated tenant paperwork processing and verification.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
- Providing financial overviews end of each month
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Product Owner
Pinch.nl
Amsterdam, Netherlands
01.2014 - 01.2016
- Responsible for different app products they developed and also helped in the design, development and launch of their spinoff company the AppShop framework
- Evaluated feasibility of design ideas based on appearance, safety and market characteristics.
- A/B testing and data analysis of design
- Helped new clients discover what mobile applications could do for their customer journey and UX design.
- Partnered with software development team to design custom applications and trackers to meet client needs.
- Conferred with management and development teams to prioritize needs, resolve conflicts and develop solutions.
Owner and Founder / Product Owner
Eat Sixteen
Amsterdam
01.2013 - 01.2014
- Developed an app platform on which restaurants can bid for customers to come eat at a lower last-minute rate
- Yield management for restaurant seats
- Restaurants could bid discounted offers to fill their restaurant on off-days, or non peek hours
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Senior Management Consultant
Nolan, Norton & Co
, Netherlands
01.2010 - 01.2013
- Reviewed diverse organizational problems to assess concerns with workflows, communication and cost controls.
- Optimized management roles, facilitated communication and adjusted culture to be more open and productive.
- Prioritized tasks and managed teams throughout multiple projects.
- Oversaw program compliance with requirements, schedule and budget.
Product Research Manager
The Paypers
Beijing, China
01.2010 - 01.2010
- For my Master Thesis at Nyenrode I did research into the Chinese online payment landscape, and talked with different Payment Service Providers in China to report on their different payment solutions for clients in Europe.
- Used market research to develop action plans regarding product introductions, modifications and campaigns.
- Researched client industry and marketing trends while forecasting company and product needs.
Market Research Analyst
ING
01.2010 - 01.2010
- For ING I did research into the sustainability of Dutch Corporations in Poland as part of my Masters Curriculum.
- Devised development and data gathering methods for questionnaires, focus groups and opinion polls.
- Interpreted and presented data to company management using charts, graphs and spreadsheets.
- Researched client industry and marketing trends while forecasting company and product needs.
Graduate Management Trainee
InterContinental Hotels Group, IHG
London, United Kingdom
01.2008 - 01.2010
- Out of 10.000 worldwide candidates, 12 graduate management trainees are selected for the IHG management trainee program, to prepare trainees for the role of General Manager
- The program exist out of different consultancy assignments on various locations in different hotel departments
- 1rst rotation: IHG headquarters, assisted inn the marketing department with the rollout of the new standards for all Holiday In hotels, to go from 2 to 3 star hotels worldwide
- 2nd Rotation: Holiday Inn Heathrow: Yield management, Pricing strategy, Competitive landscape benchmarking.
- 3rd Rotation Assistant F&B manager of the InterContinental Hotel London, responsible for their 3 restaurants and room service.
Education
Master of Science - MS - International Business Administration and Management, Economics
Nyenrode Business University
01.2010
Bachelor of Business Administration - BBA - English, Hospitality Administration/Management
Hotelschool The Hague
01.2008
Skills
- Stakeholder Relations
- A/B Testing
- Usability Studies
- Process Improvement
- Industry Trend Analysis
- Financial and Economic Data
- Strategic Planning
- Product Roadmaps
- Scrum Framework
- Product Development
- Organizational Performance
- Change Management
- Business Leadership
- Program Management
- Interim Management
Languages
- Dutch (Native or Bilingual)
- English (Native or Bilingual)
- Portuguese (Full Professional)
- German (Full Professional)
- Spanish (Full Professional)
Additional Information
- Honors and awards: Youtube Scholarschip Award https://www.youtube.com/watch?v=TLTedJIzccs&t=3s
Timeline
Restaurant Owner
Frutti's
08.2016 - 12.2022
Property Manager
Fruttis Property Management
08.2016 - 12.2022
Product Owner
Pinch.nl
01.2014 - 01.2016
Strategy Consultant
Self-Employed
10.2013 - Current
Owner and Founder / Product Owner
Eat Sixteen
01.2013 - 01.2014
Senior Management Consultant
Nolan, Norton & Co
01.2010 - 01.2013
Product Research Manager
The Paypers
01.2010 - 01.2010
Market Research Analyst
ING
01.2010 - 01.2010
Graduate Management Trainee
InterContinental Hotels Group, IHG
01.2008 - 01.2010
Master of Science - MS - International Business Administration and Management, Economics
Nyenrode Business University
Bachelor of Business Administration - BBA - English, Hospitality Administration/Management
Hotelschool The Hague
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