Mirka Herrera
Reseda,CA
Summary
Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff. Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
UCLA Health
WEST HILLS, CA
08.2023 - Current
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls in a professional manner.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Verified insurance information, collected payments, and scheduled appointments.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Answered patient questions and fielded complaints to resolve issues.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
Administrative Assistant
UCLA Health
WEST HILLS, CA
05.2023 - 08.2023
- Developed and maintained filing systems for confidential documents and records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors and provided general information about the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Directed customer inquiries to appropriate department personnel.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
FPG AA2
UCLA Health
Los Angeles, CA
01.2023 - 04.2023
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors and provided general information about the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered questions from customers regarding products and services offered by the company.
- Directed customer inquiries to appropriate department personnel.
Deans Assistant
CSUN College of Science and Math Dean's Office
Northridge, CA
01.2020 - 05.2023
- Coordinated appointments, conferences, and meetings.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Assist Dean with some tasks and other employees in the office when possible.
- Assured those who visited the office were taken care of and had their questions and concerns answered.
- Coordinated with staff in other departments to ensure compliance with university regulations.
- Provided guidance counseling services to struggling or at-risk students.
- Served as a liaison between the Dean's office and other departments on campus.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Behavior Interventionist
ACES
Van Nuys, CA
10.2022 - 12.2022
- Conducted functional behavioral assessments to identify the function of problem behaviors.
- Maintained accurate records of student's goals, objectives, and intervention strategies used.
- Adapted instruction based on individual student needs while ensuring safety protocols are met.
- Monitored student behavior and kept detailed logs of observations throughout the day.
- Provided feedback about interventions being used by teachers during classrooms visits or observations.
- Developed and implemented behavior plans to promote positive behaviors in students.
- Assisted teachers in implementing evidence-based interventions for students who display challenging behaviors.
- Support families' emotions
- Immediate flexibility for changing environment and mood.
Personal Assistant & Digital Creator
PFMHair
09.2020 - 01.2022
- Performed calendar management and scheduling of appointments for the executive.
- Maintained inventory of products in stock by ordering new items when necessary.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Maintained a clean and sanitary work station.
- Worked with colleagues to create attractive displays for product promotion in the salon.
- Prepared dyes and other color solutions according to instructions.
- Demonstrated knowledge of the latest hair trends and styles.
- Ensured that all equipment was properly sterilized before use.
- Assisted with special events such as fashion shows or photo shoots.
- Created content calendars for upcoming promotions, events, and product launches.
- Managed the creation and publication of digital content, such as videos, photos, and other multimedia formats.
- Researched new topics and trends in the industry to ensure that content stayed up-to-date and fresh.
- Reviewed customer feedback on digital channels in order to improve user experience.
- Edited existing copy for accuracy, grammar, spelling, clarity, tone.
- Participated in brainstorming sessions to generate ideas for new products or services.
- Assisted in creating and maintaining website , such as text, images, videos, and other multimedia elements.
Cashier Lead
Cinemark
North Hollywood, CA
10.2018 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services. Provided information regarding show times, new releases, and upcoming movies and trailers.
- Inspected restrooms periodically throughout shifts to check cleanliness levels.
- Handled customer complaints in a professional manner.
- Monitored guests during movie screenings to ensure that everyone was following theater policies.
- Assisted customers in selecting films, snacks, and merchandise.
- Processed refunds or exchanges for dissatisfied customers who had purchased tickets or concessions.
- Maintained inventory of concession items such as popcorn, candy, and beverages.
- Conducted routine cleaning of theaters between showings to maintain a clean and safe environment.
- Assisted in verifying staff credentials, granting access to generally restricted areas.
- Communicated building deficiencies, security concerns or safety issues to supervisor.
- Enforced age restrictions and movie ratings, ensuring compliance with legal and company policies.
- Maintained positive working relationship with fellow staff and management.
Sales Associate - Cashier
Kohls
Sun Valley, CA
05.2017 - 10.2018
- During my time I developed better communication skills and enhanced my customer service skills as well
- I was introduced to working a POS system and the proper money handling methods
- I was a reliable worker who quickly learned, which allowed me to move positions which required different forms of management
- I was a sales floor associate which taught me the importance of familiarizing myself with our products, as well as how to plan a routine that allows me to do my job quickly and efficiently
- I was then on the POS system which allowed me to form good customer service and communication, I was given goals for us to promote items, as well as open credit cards
- I was also a part of the delivery team which fulfilled online orders, during this time I had learned how to communicate with my coworkers, and navigate around the store, while helping customers and ensuring we fulfilled all orders in a timely manner.
Service Team
Panda Express
Studio City, CA
04.2017 - 05.2017
- My responsibilities were to follow a 5 step procedure as soon as I greeted a guest until the transaction, meanwhile ensuring the food was meeting our standards
- I stocked plates, cookies, and utensils when I had a chance, and prepared online orders
- To decrease wait time I had to learn the codes for food to make sure the line moved at an efficient pace
- Some of my tasks included cleaning the store, regularly cleaning the indoor and outdoor eating area, as well as our restrooms, parking lot, and kitchen at the end of the night.
Education
Bachelor - Psychology
California State University of Northridge
Northridge, CA05-2022
High School Diploma -
John H. Francis Polytechnic High School
Sun Valley, CA01.2017
Some College (No Degree) - Child Development
Los Angeles Pierce College
Woodland Hills, CASkills
- Communication & Active Listener
- Time management
- Adaptability & Dependability
- Problem Solver
- Organized
- Collaborative
- HIPAA Compliance
- Insurance Verification
- Medical terminology
- High level of autonomy
- Strong judgment
- Excellent and compassionate communication skills
- Strong computer skills in Microsoft Word, Powerpoint, Outlook, Excel
- Excellent Bilingual Skills -English, Spanish, and minimal ASL
- Exceptional Skills in Upselling company products
- Complaint resolution
- Able to effectively and professionally defuse situations that may arise in the workplace
- Ability to work in high-demand work situations with efficiency and utmost professionalism
- Ability to work effectively with minimal supervision
- Excellent multi-tasking skills
Certification
- CPR
- Cash Handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
ASL
Elementary
References
References available upon request.
Timeline
Patient Service Representative
UCLA Health
08.2023 - Current
Administrative Assistant
UCLA Health
05.2023 - 08.2023
FPG AA2
UCLA Health
01.2023 - 04.2023
Behavior Interventionist
ACES
10.2022 - 12.2022
Personal Assistant & Digital Creator
PFMHair
09.2020 - 01.2022
Deans Assistant
CSUN College of Science and Math Dean's Office
01.2020 - 05.2023
Cashier Lead
Cinemark
10.2018 - Current
Sales Associate - Cashier
Kohls
05.2017 - 10.2018
Service Team
Panda Express
04.2017 - 05.2017
Bachelor - Psychology
California State University of Northridge
High School Diploma -
John H. Francis Polytechnic High School
Some College (No Degree) - Child Development
Los Angeles Pierce College
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