Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Mirko Fischer

Cathedral City,USA

Summary

Dependable employee seeking opportunity to expand skills and contribute to success. Considered hardworking, ethical, and detail-oriented. Capable Paratransit Supervisor experienced working in challenging environments. Excited about the opportunity to take the next career step with you. Friendly Paratransit Operator and Dispatcher bringing strong background working with general public for SunLine Transit Agency, their valued customers and employees. Hardworking Paratransit Operator and Sunline Dispatcher with solid safety record and commitment to passenger and employees satisfaction. Stay on-target, consistently meeting scheduled stops for daily routes. Efficient Paratransit Dispatcher experienced in planning and optimizing Sundial's routes. Devoted to helping community feel safe and comfortable throughout each call.

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.

Overview

18
18
years of professional experience

Work History

Paratransit Dispatcher

Sunline Transit Agency
07.2021 - Current
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of 45+ fleet vehicles.
  • Planned, organized, and managed work of Sunline Transit Agency Operators to accomplish consistent work within organizational standards.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns in any emergency situation
  • Generated reports to track pick up, drop off and maintain proper records and documentation.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked on route progress to identify possible delays and provide real-time updates to customers.
  • Communicated with drivers and personnel to coordinate timely pick up/drop off of clients.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Monitored vehicle locations to coordinate timely and safely arrivals.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.

Paratransit Operator

SunLine Transit Agency
07.2012 - 07.2021
  • Assisted individuals with limited mobility, providing support with safe transportation
  • Helped passengers embarking and disembarking from the bus safely
  • Reported delays or accidents.
  • Assisted elderly and passengers with disabilities, helping to carry mobility devices and seat each one properly.
  • Collected fares from passengers in the correct amount
  • Met route targets consistently, adjusting speed and direction to correct for traffic problems.
  • Handled passenger emergencies and disruptions.
  • Stayed in constant communication with dispatch staff and management, smoothly coordinating route changes.
  • Improved customer relations by offering above-and-beyond support, including answering questions
  • Always followed Sunline's guidelines including ADA (American Disabilities Act) law & California Traffic Law.
  • Trained new paratransit operators on essential job functions including driving techniques, customer service skills, record-keeping responsibilities.
  • Enhanced safety measures by conducting thorough pre-trip vehicle inspections and addressing potential issues promptly.
  • Supported fellow team members as needed, demonstrating flexibility in adapting to changing tasks or roles within the organization.
  • Completed incident reports accurately and within required timeframes to maintain compliance with company policies and regulations.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Upheld company standards of professionalism and confidentiality when handling sensitive passenger information or discussing incidents with supervisors.
  • Fostered inclusive environments for diverse groups of passengers through compassionate assistance tailored toward individual needs.

Butler

Hyatt Grand Champion Hotel
01.2007 - 02.2012
  • Ran smooth households for all clients, handling all shopping, schedules, and upkeep requirements.
  • Served customers by going above-and-beyond to offer exceptional support for all needs.
  • Transported clients from Villas to main hotel and vice versa
  • Completed all tasks promptly and with minimal oversight.
  • Contributed ideas for improving work processes.
  • Troubleshoot problems and developed successful solutions.
  • Inspected all cleaning and household tasks for alignment with quality standards.
  • Participated in team meetings and staff training sessions.
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
  • Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
  • Maintained entire family's schedule and organized events.

Education

Associate of Applied Science - Hotel, Resort And Restaurant Management

Oberfinanzdirektion Berlin
Germany
06.1993

High School -

Heinz Bartsch Oberschule
07.1990

Skills

  • Task prioritization
  • Verbal & Written Communication
  • Time management
  • Emergency response
  • Updating logs
  • Safe Passenger Transportation
  • CDL Class A & B w/Passenger endorsement
  • Analytical thinking
  • Quality assurance
  • Driver communication
  • Decision-making
  • Stress tolerance
  • Customer service
  • Data entry
  • Customer relations
  • Schedule management

Personal Information

Name: Mirko Fischer

Phone: (760) 832-2510

E-Mail address: fischerokrim73@aol.com

Home address: 68365 Hermosillo Rd, Cathedral City, CA, 92234

Languages

German
Native or Bilingual

Timeline

Paratransit Dispatcher

Sunline Transit Agency
07.2021 - Current

Paratransit Operator

SunLine Transit Agency
07.2012 - 07.2021

Butler

Hyatt Grand Champion Hotel
01.2007 - 02.2012

High School -

Heinz Bartsch Oberschule

Associate of Applied Science - Hotel, Resort And Restaurant Management

Oberfinanzdirektion Berlin

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