Experienced professional with over 10 years in luxury hospitality, specializing in high-end client relations, operations, and service excellence. Holding a Master’s in Food and Beverage Management and a real estate license, I bring a strong background in customer experience, sales, and team leadership. Adept at managing client expectations, resolving issues efficiently, and ensuring seamless operations. Seeking to leverage my expertise in client relations in a dynamic and growth-oriented environment.
• Managed multiple tables in a fast-paced setting while ensuring personalized guest experiences.
• Upsold premium menu items, contributing to increased revenue and customer satisfaction.
• Collaborated with kitchen and bar teams to ensure seamless service and special requests.
• Provided top-tier service in a high-energy, upscale dining environment.
• Assisted in VIP guest experiences, ensuring discretion and attention to detail.
• Worked closely with management to maintain restaurant flow and guest satisfaction.
• Maintained expert knowledge of menu offerings to guide guest selections.
• Delivered excellent hospitality in a well-established dining institution.
• Balanced multiple responsibilities, including order accuracy, food presentation, and timing.
• Built strong rapport with regular customers, enhancing repeat business.