Summary
Overview
Work History
Education
Skills
Languages
Custom
References
Timeline
Generic

Mirko Innocenti

Los Angeles

Summary

Experienced professional with over 10 years in luxury hospitality, specializing in high-end client relations, operations, and service excellence. Holding a Master’s in Food and Beverage Management and a real estate license, I bring a strong background in customer experience, sales, and team leadership. Adept at managing client expectations, resolving issues efficiently, and ensuring seamless operations. Seeking to leverage my expertise in client relations in a dynamic and growth-oriented environment.

Overview

6
6
years of professional experience

Work History

Server

Cipriani
Beverly Hills , Los Angeles
02.2025 - Current
  • Delivered exceptional service in a luxury dining environment, catering to high-profile clientele.

• Managed multiple tables in a fast-paced setting while ensuring personalized guest experiences.

• Upsold premium menu items, contributing to increased revenue and customer satisfaction.

• Collaborated with kitchen and bar teams to ensure seamless service and special requests.

Server

Lavo
San Diego
04.2023 - 04.2024

• Provided top-tier service in a high-energy, upscale dining environment.

• Assisted in VIP guest experiences, ensuring discretion and attention to detail.

• Worked closely with management to maintain restaurant flow and guest satisfaction.

• Maintained expert knowledge of menu offerings to guide guest selections.

Server

Sexy Fish
Mayfair , London
11.2018 - 08.2020


• Delivered excellent hospitality in a well-established dining institution.

• Balanced multiple responsibilities, including order accuracy, food presentation, and timing.

• Built strong rapport with regular customers, enhancing repeat business.

  • Provided top-tier service in a high-energy, upscale dining environment.
  • Assisted in VIP guest experiences, ensuring discretion and attention to detail.
  • Worked closely with management to maintain restaurant flow and guest satisfaction.
  • Maintained expert knowledge of menu offerings to guide guest selections.

Education

Real Estate License
10-2024

M.D. - Food And Beverage Management

Ostelea , Business School
Madrid
07-2021

Skills

  • Client relationship management
  • Sales & Upselling Strategies
  • Negotiation & Persuasion
  • Communication & Active Listening
  • High-End Costumer Experience
  • Problem-Solving & Conflict Resolution
  • Team Leadership & Training

Languages

English
Full Professional
Spanish
Full Professional
Italian
Native/ Bilingual

Custom

  • Available for relocation or travel as needed

References

References available upon request.

Timeline

Server

Cipriani
02.2025 - Current

Server

Lavo
04.2023 - 04.2024

Server

Sexy Fish
11.2018 - 08.2020

Real Estate License

M.D. - Food And Beverage Management

Ostelea , Business School
Mirko Innocenti