Mirko Mormile
Brooklyn
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Social Media & Content expertise with 4+ years of experience creating and scaling digital content across TikTok, YouTube, Instagram, and podcasts. Skilled in video production, short-form content, influencer marketing, and community engagement. Proven success growing social media pages and producing a top-charting podcast (#1 in Education, #6 overall). Passionate about sports, entertainment, and administration, with the ability to execute creative strategies that drive audience growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Social Media Management & Content Production
KR LLC
New York
01.2021 - Current
- Coordinated live events and collaborations with creators/companies
- Update and manage calendar daily and made sure all tasks were fulfilled on time
- Led communication for inbound/outbound administrative emails
- Manage social media pages and stimulating growth of over 250k followers on Instagram and 350K+ subscribers on Youtube in less than 12 months
- Produced and edited short and long-form content across TikTok, Instagram, Facebook, and YouTube and helped develop platform-specific content strategies
- Executive Production "Let's Talk with Kaitlin Reagan" podcast including camera set up, audio engineering, video editing and clipping
- Managed influencer partnerships, outreach, and campaign opportunities with brands
- Coordinated live events and collaborations with other creators and brands.
- Managed daily office operations and maintained organized filing systems.
Operations & Recruitment Manager
Senior Helpers
New York
01.2020 - 01.2022
- Supervised and scheduled 100+ employees, ensuring quality client care and service delivery.
- Streamlined hiring and onboarding process using platforms like Hireology and Indeed
- Conducted employee orientation meetings informing new hires of their responsibilities/protocols
- Formatted employee payroll, invoicing, and insurance coordination
- Led client communications and Sales for inbound/outbound inquiries
- Developed recruitment strategies to attract qualified caregivers for senior care services.
- Collaborated with hiring managers to understand staffing needs and role requirements.
- Managed full-cycle recruitment process from sourcing to onboarding new employees.
- Trained recruitment staff on best practices and effective interviewing techniques.
- Created job postings that effectively communicated company values and mission.
Customer Service & Management
Pane Antico
Brooklyn
01.2017 - 01.2019
- Delivered high-volume customer service, handling 100+ orders daily
- Managed cash flow, scheduling, operations, and inventory needs
- Supported daily team meetings and process improvements
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Education
B.S. - Business Administration (Marketing)
Brooklyn College, City University of New York
01.2020
Skills
- Calendaring and scheduling
- Database administration
- Project planning
- Customer relationship management
- Employee training
- Payroll administration
- Hiring and onboarding
- IMovie/Adobe Premiere Pro/Capcut
- Sound Engineering
- TikTok/Instagram Reels
- YouTube Studio
- Content production
- Social media management
Certification
Dementia Care Certification
Languages
Italian
Native/ Bilingual
Spanish
Limited
Timeline
Administrative Assistant/Social Media Management & Content Production
KR LLC
01.2021 - Current
Operations & Recruitment Manager
Senior Helpers
01.2020 - 01.2022
Customer Service & Management
Pane Antico
01.2017 - 01.2019
B.S. - Business Administration (Marketing)
Brooklyn College, City University of New York