Mirla De La Cruz
Pleasanton,TX
Summary
I'm a thieving individual looking to fulfill and develop new assets in a new work environment. I am a quick learner and comprehend new work skills to improve my work ethics in job performed. Willing to take in as much as information obtained to perform the best of my quality needs to get the job done. I am also bilingual and good in translating English and Spanish speaking language. Demonstrate empathy, professionalism and execute good listening skills. Work well with others in a very professional matter and work together to perform outstanding work and help grow as a team. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Outstanding critical thinking skill to provide relevant solutions. Improve and develops skills for continues embracement in work environment.
Overview
9
9
years of professional experience
Work History
Paint Technician
International
San Antonio, TX
10.2024 - Current
- Repaired defects in painted surfaces using putty, bondo, glazing compound.
- Ensured proper ventilation when spraying hazardous chemicals such as lacquers or enamels.
- Protected adjacent areas from overspray during the application process.
- Sanded and sealed completed finishes according to precise specifications.
- Performed quality control checks during each step of the painting process to ensure accuracy.
- Maintained a safe working environment by following OSHA standards at all times.
Quality Inspector
Navistar
San Antonio, TX
07.2022 - 10.2024
- Developed training programs for new employees on proper inspection techniques.
- Prepared reports outlining findings from inspections and tests conducted during production runs.
- Attended regular meetings with management team members to discuss current status of quality control efforts.
- Participated in continuous improvement projects aimed at improving overall product quality.
- Identified and resolved quality issues, escalating critical problems to supervisors.
- Documented, filed and maintained proper inspection records and quality assurance documents.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Reviewed and inspected products for conformance to established standards, specifications and customer requirements.
- Monitored production process to ensure quality control standards are met at all times.
- Maintained accurate records of inspection results and corrective actions taken when necessary.
- Collaborated with other departments on improvement projects related to quality assurance initiatives.
Customer Service Representative
Hawkins Personnel Group
San Antonio, TX
04.2022 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Home Health Patient Care Provider
Self Employed Insurance Group
San Antonio, Texas
10.2020 - 03.2022
- Provided emotional support for patients during difficult times.
- Transported individuals to medical appointments and assisted with errands.
- Responded quickly to emergency situations within the home setting while maintaining composure.
- Completed documentation accurately in a timely manner according to agency policies and procedures.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Documented patient status and reported changes in care needs.
Assembly Line Leader
Toyoda Gosei Co
San Antonio, TX
05.2016 - 09.2020
- Monitored efficiency of assembly line workers to ensure maximum productivity.
- Ensured compliance with safety standards and regulations in the workplace.
- Trained new employees in proper use of tools, equipment, and materials needed for the job.
- Resolved conflicts between personnel on the assembly line as they arose.
- Conducted regular performance reviews of team members to ensure goals were being met.
- Established and maintained clear production procedures, job roles and quality assurance guidelines.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Recommended opportunities for growth and advancement to motivate employees.
Education
High School Diploma -
Southside High School
1460Martinez Losoya Rd. San Antonio,Tx,7822105.2013
Skills
- SAP Software
- Reporting and Documentation
- Outstanding communication skills
- Documentation Skills
- Inbound and outbound calling
- Banking operations support
- Multi-line telephone operations
- Decision-making
- Task prioritization
- Strong communication skills and interpersonal
- continuous improvement
- critical thinking skills
- multitasker
- fast pace work environment
- Customer service
- Training development aptitude
- Retail sales customer service
- Strong teamwork
- Account management
Languages
Bilingual
Timeline
Paint Technician
International
10.2024 - Current
Quality Inspector
Navistar
07.2022 - 10.2024
Customer Service Representative
Hawkins Personnel Group
04.2022 - 06.2023
Home Health Patient Care Provider
Self Employed Insurance Group
10.2020 - 03.2022
Assembly Line Leader
Toyoda Gosei Co
05.2016 - 09.2020
High School Diploma -
Southside High School
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