Mirlaine Michel
Jersey City,NJ
Summary
Seasoned healthcare professional with over 10 years of experience in diagnostic and specialty services, specializing in benefits investigation, prior authorization, and patient access coordination. Skilled in navigating commercial and government payers to ensure accurate eligibility verification and timely approvals. Proficient in Epic systems, managing high-volume workflows, and optimizing patient flow while maintaining compliant documentation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Financial & Authorization Clearance Coordinate
Weill Cornell Imaging at NY Presbyterian
New York, New York
03.2023 - 01.2026
- Conduct comprehensive benefits investigations across commercial and government payers, verifying eligibility, coverage, and site-of-care requirements prior to imaging services.
- Coordinate and secure prior authorizations for diagnostic procedures by collaborating with payers, radiology teams, and ordering providers to prevent delays in care.
- Serve as a primary point of contact for resolving complex insurance discrepancies, ensuring timely escalation and resolution of authorization and coverage issues.
- Manage high-volume patient workflows, including intake, financial clearance, and scheduling coordination, ensuring efficient patient flow across imaging services.
- Provide patient-centered financial counseling, translating complex insurance information into clear guidance regarding coverage and out-of-pocket costs.
Senior Medical Secretary
Weill Cornell Medicine
New York, New York
11.2018 - 03.2023
- Supervised front-end patient access operations, including scheduling, registration, and insurance verification within a high-volume clinical setting.
- Coordinated prior authorizations and benefits verification for specialty and diagnostic services, ensuring compliance with payer guidelines.
- Utilized Epic systems for patient intake, scheduling, and documentation, maintaining high standards of data accuracy and workflow efficiency.
- Collaborated with Patient Access Center and Central Billing Office to streamline workflows and improve patient access and financial clearance processes.
- Provided direct patient support, assisting with insurance inquiries, coverage clarification, and financial responsibilities.
- Trained and mentored staff on EMR workflows, patient intake procedures, and payer requirements.
Medical Assistant
Weill Cornell Medicine
New York, New York
07.2013 - 11.2018
- Supported both clinical and administrative workflows, including patient registration, scheduling, and EMR documentation.
- Assisted with patient intake and coordination of care, ensuring accurate data entry and timely updates to medical records.
- Performed clinical support tasks including EKGs, phlebotomy, specimen collection, and vital signs, contributing to efficient patient throughput.
- Trained new staff and supported scheduling coordination to maintain clinic efficiency.
Education
Bachelor of Science - Health Services Administration
New York City College of Technology
Brooklyn, NY06-2016
Skills
- authorization management
- insurance verification
- benefits investigations
- financial counseling
- patient scheduling
- EPIC charting
Languages
English
Professional
French
Professional
Certification
- AAPC Certified Professional Coder (CPC-A)
- AAPC Certified Risk Adjustment Coder (CRC)
Timeline
Financial & Authorization Clearance Coordinate
Weill Cornell Imaging at NY Presbyterian
03.2023 - 01.2026
Senior Medical Secretary
Weill Cornell Medicine
11.2018 - 03.2023
Medical Assistant
Weill Cornell Medicine
07.2013 - 11.2018
Bachelor of Science - Health Services Administration
New York City College of Technology