Mirlanda Jean
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
5
5
years of professional experience
Work History
Akumin Patient Coordinator
Stacy Robert
11.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Coached employees through day-to-day work and complex problems.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Akumin Patient Coordinator
Sarah Millay
01.2023 - 06.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Coached employees through day-to-day work and complex problems.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
MD Now
Kimberly
02.2021 - 07.2021
- Evaluated patient histories, complaints, and current symptoms.
- Diagnosed and treated patients suffering from chronic conditions.
- Provided emergent medical care and treatment for life-threatening injuries and illnesses.
- Monitored post-operative recovery and educated patients on at-home recovery.
- Participated in quality improvement initiatives to optimize clinical processes and enhance patient care standards.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
- Teamed other physicians, specialists, and healthcare providers to provide well-rounded care for complex cases.
- Identified serious conditions and emergencies and immediately referred to the hospital for prompt care.
Starbucks Barista
Maria
07.2019 - 02.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Skilled at working independently and collaboratively in a team environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Nursing
Miami Dade College
Miami, FL06.2025
High School Diploma -
Dillard High School
Fort Lauderdale, FL06.2021
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Schedule Coordination
- Document Management
- Scheduling and calendar management
- Recordkeeping
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- HIPAA Compliance
- Appointment Setting
- Insurance Verification
- HIPAA Guidelines
- Appointment management
- Payment Collection
- Reminder calls
- Patient Relations
- Records Management
- Medical Billing
- Electronic Medical Records
- Medical Records Management
- Medical office administration
- Paperwork coordination
- Documentation
- Mail Management
- Medical Office Procedures
- Records Maintenance
- Problem-Solving
- Cash Handling
- Time Management
Languages
haitian creole
Full Professional
Timeline
Akumin Patient Coordinator
Stacy Robert
11.2023 - Current
Akumin Patient Coordinator
Sarah Millay
01.2023 - 06.2023
MD Now
Kimberly
02.2021 - 07.2021
Starbucks Barista
Maria
07.2019 - 02.2021
Bachelor of Science - Nursing
Miami Dade College
High School Diploma -
Dillard High School
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