Mirlette Islas Diaz

fCollaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.

• Ensured compliance by establishing guidelines, monitoring progress, and addressing deviations promptly.
• Development of IT Systems for compliance of improved processes.
• Reduce up to 80% the errors in the capture and analysis of the information of the company

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional products and service quality to customers.
• Monthly sales up to $12k
• Creations of items sold on online store

• Contributed to economic success by participating in budgeting process.
• Managed day-to-day development issues.
• Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
• Conducted market research to identify industry trends and competitor strategies, informing business decisions accordingly.
• Reduced errors in accounting and financial reporting by modifying current processes.
• Payroll of around 300 beauty advisers for the Luxury Division

• Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
• Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
• Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Led and managed staff of 5 team members engaged in administering complex IT infrastructure.