Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mirlinda Gashi

New York,NY

Summary

As a proactive employee with a natural knack for leadership, I've consistently stepped up to guide my team during busy shifts.Whether it's coordinating order flow, ensuring seamless communication between front-of-house and kitchen staff, or assisting colleagues with complex orders, I take pride in fostering a collaborative and efficient environment. I am able to facilitate successful front desk operator for a high volume with ease and professional.

Languages : English, German, Albanian Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.

Overview

17
17
years of professional experience

Work History

Quality Analyst

Webhelp
Prishtina, Kosovo
02.2018 - 06.2023
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Identified training opportunities to drive increased levels of quality through various projects.
  • Monitored completed work and provided feedback to improve team member performance.
  • Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
  • Analyzed customer complaints regarding product issues and provided solutions as needed.
  • Reviewed and analyzed customer feedback to identify areas of improvement in product quality.

Assistant Hotel Manager

Hotel Lindi
, Kosovo
01.2006 - 11.2015
  • As hotel manager supports at the Hotel Lindi was i supporting the hotel manager in various task, such as overseeing daily operations, managing staff, addressing guest issues, and ensuring officiant service delivery, and implementing policies to maintain a positive guest experience.

Teacher

Elita School
Prishtina, Kosovo
01.2007 - 05.2008
  • Created assessments to measure student progress in German language development.
  • Instructed students on pronunciation, grammar, vocabulary and reading comprehension.
  • Participated in faculty meetings, workshops and professional development programs related to teaching methods.

Education

Hotel Management

Kosovo
Kosovo
04.2013

High School Diploma -

Johann Von Goethe
Germany
08.2002

Skills

  • Six Sigma Methodology
  • Project Management Expertise
  • Project Planning

Timeline

Quality Analyst

Webhelp
02.2018 - 06.2023

Teacher

Elita School
01.2007 - 05.2008

Assistant Hotel Manager

Hotel Lindi
01.2006 - 11.2015

Hotel Management

Kosovo

High School Diploma -

Johann Von Goethe
Mirlinda Gashi