Mirlouse Sylvain
Indianapolis,4815
Summary
Dynamic professional with a proven track record in material handling and customer service, notably at Teleperformance USA. Excelled in inventory management and fostering client relationships, leading to significant loyalty and repeat business. Skilled in shipping, receiving, and maintaining workplace cleanliness, I bring a positive attitude and a commitment to excellence in every task.
Overview
2021
2021
years of professional experience
Work History
Material Handler
GXO Logistics
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Attached identifying tags to containers to mark with identifying shipping information.
- Received and unpacked shipments and new equipment as directed.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Packed items into appropriate containers for shipment.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Customer Service Representative
Teleperformance USA
02.2019 - 05.2020
- Created and maintained detailed database to develop promotional sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - Medical Assistant
Florida Career College
Miami, FL09.2016
Skills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Package handling
- Workplace cleanliness
- Shipping and receiving
- Customer service
- Warehouse safety
- Material packaging
- Inventory management
Timeline
Customer Service Representative
Teleperformance USA
02.2019 - 05.2020
Material Handler
GXO Logistics
Diploma - Medical Assistant
Florida Career College
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