Mir Mujtaba Ali
chicago,ILLINOIS
Summary
Dynamic Product Support Associate with a proven track record at Thomson Reuters Elite, excelling in customer service and software troubleshooting. Enhanced team efficiency through innovative communication strategies, resulting in increased client retention. Adept at stakeholder management and decision-making, consistently delivering solutions that exceed expectations and drive product success.
Overview
2
2
years of professional experience
Work History
Product Support Associate
Thomson Reuters Elite
Hyderabad, India
06.2023 - 08.2023
- Coordinated efforts with Quality Assurance teams to ensure that all product releases met or exceeded company standards before public release.
- Worked closely with sales teams to identify upselling opportunities based on customer needs analysis.
- Enhanced team efficiency by streamlining internal communication and documentation processes.
- Reduced product return rates through thorough troubleshooting and problem resolution with customers.
- Maintained up-to-date knowledge of industry trends and competitor offerings, allowing for informed recommendations when addressing customer inquiries.
- Increased client retention by consistently exceeding expectations in product support interactions.
- Introduced and marketed new products by developing time-integrated plans with sales, advertising and production.
- Assessed product market data by calling on customers with field salespeople and evaluating sales call results.
Process Associate
Genpact Hafeezpet
Hyderabad India
01.2022 - 06.2023
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Master of Science - Business Analytics
Trine University
Detroit, MI12-2025
Skills
- Training and coaching
- Innovation and creativity
- Stakeholder management
- Software troubleshooting
- Teamwork and collaboration
- Customer service
- Time management
- Microsoft windows and office
- Multitasking Abilities
- Organizational skills
- Decision-making
- Technical issues analysis
- IT infrastructure management
- IT leadership
- IT support experience
- OS/390 IT platform
Have Experienced in AUTO CAD 2D,3D
AutoCAD is a software development platform for rapidly building custom applications by starting with the world's most proven CAD system
It’s a versatile tool that allows architects, engineers, and construction professionals to create precise 2D and 3D drawings.
One of the fundamental aspects of AutoCAD is its 2D drafting capabilities. This feature allows users to create detailed two-dimensional drawings with accuracy and efficiency.
AutoCAD offers a range of tools for this purpose, including line, polyline, circle, arc, and more, making it easy to represent complex shapes and structures on a two-dimensional plane.
Timeline
Product Support Associate
Thomson Reuters Elite
06.2023 - 08.2023
Process Associate
Genpact Hafeezpet
01.2022 - 06.2023
Master of Science - Business Analytics
Trine University
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