Mir Muslim Hussain

• Oversee and manage primary business functions such as vendor management, contract management, relationship management, policies and procedures, project delivery, and completion.
• Compiled and analyzed data, and presented updates on sales and supply chain requirements.
• To plan and manage the entire supply chain process, right from suppliers, local and international deliveries, and distribution to end customers.
• Overseeing supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
• Handling all import and export shipments across the GCC and Asia.
• Liaising with government authorities such as customs & Jafza Authorities for any approvals as required.
• Ensuring cost savings, operations management, online management, and day-to-day business operations.

• Updating Item Masters, Purchase Orders, and Inbound Deliveries in SAP.
• Working closely with suppliers and customers to improve operations and reduce costs.
• Obtaining quotes for transportation, preparing cost comparisons and negotiating competitive rates, to reduce cost and achieve maximum efficiency for the business.
• Ensuring personal safety and a safe working environment for the staff.
• Providing accurate routing information to ensure that delivery times and locations are coordinated.
• Managing returns and rejections professionally & promptly with suppliers.
• Accurately calculating total supply chain costs concerning proposed new projects.
• Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring the quality of goods.
• Organize and maintain inventory at the warehouse.
• Cross-checking invoices against purchase orders.
• Ensure on-time delivery as per schedule.
• Follow up on backorders.
• Track deliveries and shipments.
• Ensure availability of stocks at all times.

• Developed in-house delivery systems, that initially operated in Dubai and presently managing deliveries to neighboring emirates.
• Offer extensive customer service and support for queries, complaints, and urgencies relating to deliveries to customers.
• Offer constant training to team members and set standards for dealing with customers.
• Handle customer returns, follow up with reasons for return & work on ways to minimize them.
• Handle outbound processes and manage the fleet of drivers.
• Work on strategies to reduce logistics cost and improve cash collection cycle.
• Manage accounts of the Last Mile department and play a vital role in budgeting the operations.
• Co-ordinate daily activities in all key areas of the supply chain.
• Liaise with suppliers & 3PL/Courier companies to expedite the logistics process.
• Co-ordinate in-house delivery fleet for deliveries within Dubai, Sharjah & Abu Dhabi.
• Monitor the performance of 3PL/Courier companies in order dispatch & deliveries.