Mirna Aguirre
San Diego,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Site Manager
Optimal Research, LLC
San Diego
10.2020 - 10.2024
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Oversaw daily operations, ensuring project milestones were met in alignment with budget and timeline constraints.
- Coordinated workflow between departments to maximize productivity.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Assigned tasks and delegated responsibilities among team members.
- Provided training opportunities for existing staff in order to enhance their skillset.
- Oversaw the commissioning and handover processes, ensuring all project specifications were met.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Performed routine audits to maintain inventories, supplies and equipment.
- Implemented quality control measures to uphold company standards.
- Recruited and trained new employees to meet job requirements.
- Developed and maintained strong relationships with clients, ensuring satisfaction and fostering repeat business.
- Assigned work and monitored performance of project personnel.
- Reviewed project plans regularly to ensure number of subjects enrolled and deadlines are met on time.
- Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
- Retained records of supplies and tools used and tasks performed for each project.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Facilitated team meetings to discuss project status, challenges, and strategies for improvement.
- Directed site activities to drive smooth operations and achieve quality assurance metrics.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
- Managed the procurement process, ensuring materials and equipment were acquired at optimal costs.
- Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
- Utilized project management software to track project progress, budget, and resource allocation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved conflicts among site personnel and subcontractors, maintaining a positive work environment.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided training and development opportunities for site staff, enhancing team capabilities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored job progress to ensure quality standards were met.
- Modified plans in response to delays, bad weather or construction site emergencies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Complied with operational standards and OSHA regulations.
- Managed daily operations of the site, including staff and contractors.
- Ensured compliance with local, state, and federal regulations, preventing legal issues. Including IRB and IBC regulations and reporting guidelines.
Clinical Research Coordinator
Optimal Research LLC
San Diego, CA
08.2014 - 10.2024
- Collaborated with sponsors and investigators to carry out efficient and fully compliant research trials.
- Kept patient care protocols and clinical trial operations in compliance.
- Collected, processed and delivered specimens from trial participants.
- Conducted screening interviews to determine eligibility of possible subjects.
- Collaborated with internal departments such as Regulatory Affairs and Data Management to ensure that all studies were conducted in accordance with ICH-GCP guidelines.
- Maintained accurate and timely study databases.
- Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
- Monitored subject enrollment and tracked dropout details.
- Adhered to standards in areas involving data collection, research protocols, and regulatory reporting.
- Facilitated resolution of protocol deviations or violations reported by sites or detected through monitoring activities.
- Assisted in the preparation of Institutional Review Board submissions for clinical trials.
- Maintained accurate up-to-date tracking logs for all aspects of clinical research activities including but not limited to adverse events, serious adverse events, concomitant medications, lab results .
- Educated participants on studies and anticipated outcomes.
- Gathered and reviewed study data.
- Coordinated investigator meetings, conference calls, and site initiation visits as needed.
- Compiled trial related documents into a master file as required by sponsor or regulatory agency.
- Took vital signs and collected medical histories as part of study protocols.
- Assisted in preparing periodic reports summarizing progress of clinical studies.
- Monitored patient safety during clinical trials according to established guidelines.
- Reviewed medical records for accuracy of source documentation prior to database lock.
- Reviewed CRFs for completeness and accuracy before database entry.
- Communicated effectively with investigators, study staff, sponsors, vendors, IRB personnel, and other stakeholders throughout the life cycle of the trial.
- Provided training to study staff on protocol requirements and GCP regulations.
- Managed household errands and other essential duties.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Site Manager
Optimal Research LLC
San Diego, CA
04.2018 - 10.2020
- Managed site personnel, assigning tasks based on skill levels and project requirements.
- Monitored inventory levels of construction materials, ensuring timely reordering and delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented rigorous safety protocols, reducing workplace incidents by a significant percentage.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
- Conducted regular inspections of the work area to identify potential risks or hazards.
- Ensured compliance with local, state, and federal regulations, preventing legal issues.
- Responded promptly to customer inquiries concerning project status or timeline changes.
- Adhered to local regulations regarding environmental protection while managing construction sites.
- Implemented quality control measures to uphold company standards.
Lab Associate
Optimal ResearchLLC
San Diego, CA
05.2015 - 09.2020
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Maintained accurate records of all data collected during experiments.
- Supplied quality control data for regulatory submissions to support corrective actions.
- Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.
- Reviewed scientific literature related to current research projects in order to stay up-to-date with developments within the field.
- Prepared specimens and forms for transport to outside laboratories.
- Conducted and read urine pregnancy test, urinalysis, COVID-19 PCR test and document results and determined need for retesting.
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Attended lab meetings to participate in research discussions.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Oversaw lab equipment stock and placed orders to expand inventory.
- Assisted in the troubleshooting and repair of laboratory equipment, minimizing downtime and ensuring continuous operation.
- Performed quality control checks on laboratory equipment and chemicals to maintain laboratory standards.
- Prepared samples and reagents for testing according to established protocols, ensuring compliance with safety and quality standards.
- Prepared lab for daily operations by stocking materials and equipment.
- Participated in monthly meetings with other lab associates to discuss progress on current projects.
- Ensured that all safety protocols were followed while working in the lab environment.
- Operated a variety of laboratory instruments including centrifuges, pipettes, microscopes, biosafety cabinet and cellometer.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Obtained, labeled and transported variety of samples and blood specimens.
- Utilized aseptic techniques to prevent contamination and ensure the integrity of samples and cultures.
- Trained new employees on proper use of laboratory equipment and safety protocols.
- Performed general laboratory maintenance and upkeep, including ordering of lab supplies and materials.
- Documented experimental data accurately and efficiently using various software programs such as Excel or sponsor designated lab portal.
- Provided exceptional customer service to research participants for their comfort and to ensure their compliance with protocol visits
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Front Desk Coordinator
Optimal Research, LLC
San Diego, CA
06.2010 - 05.2014
- Coordinated pick-up and delivery of express mail services.
- Checked visitor credentials upon entry and referred to correct locations.
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided support to other departments within the organization as needed.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Greeted and directed customers kindly and accurately.
- Developed promotional materials for upcoming events held at the hotel.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Reviewed and copied paperwork for permanent records.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Oversaw processes for signing in visitors, issuing badges and updating logs.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Verified appointments, answered inquiries regarding clinic visits and provided general information.
- Responded to emails from study participants regarding their inquires or rescheduling needs they may have had.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Facilitated workflow by drafting, forwarding and copying important documents and paperwork.
- Performed administrative tasks such as filing documents, preparing reports, and patient charts.
- Facilitated communication and coordinated schedules of administrators, employees, and clients.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Managed household errands and other essential duties.
Call Center Manager
Optimal Research LLC
San Diego, CA
09.2009 - 05.2010
- Resolved escalated customer complaints promptly and professionally.
- Updated customer accounts, addresses and contact information within call management databases.
- Identified and addressed training gaps to enhance team competency and efficiency.
- Implemented procedures for handling customer inquiries and complaints.
- Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored call recordings to identify areas for improvement and compliance with protocols.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Used automated call center customer survey and tracking system to gain valuable feedback for continuous improvement efforts.
Education
CA Certified Phlebotomy Technician (CPT I) - Phlebotomy
US Colleges San Diego
2878 Camino Del Rio South Suite 410, San Diego, CA05-2015
Skills
- Informed consent process
- IRB submissions
- Clinical research experience
- Study closeout
- Clinical trial management
- GCP training
- Trial oversight
- Phlebotomy
- Subject retention strategies
- Compliance with regulatory guidelines
- Team management
- Employee issue resolution
- Training and mentoring
- Managerial experience
- Patient relationship management
- Administrative oversight
- Clinical safety
- Patient engagement
- Onboarding and coaching
- Team meetings
- Effective communication
- Addressing questions and concerns
- HIPAA compliance
Affiliations
- Avid nature lover who enjoys leisure walks outdoors.
- I enjoy spending time with family and friends.
- Reading, listening to music, and trying new recipes or learning a new languag.
Languages
Spanish
Native/ Bilingual
Certification
- California Certified Phlebotomy Technician (CPT I)
Timeline
Site Manager
Optimal Research, LLC
10.2020 - 10.2024
Assistant Site Manager
Optimal Research LLC
04.2018 - 10.2020
Lab Associate
Optimal ResearchLLC
05.2015 - 09.2020
Clinical Research Coordinator
Optimal Research LLC
08.2014 - 10.2024
Front Desk Coordinator
Optimal Research, LLC
06.2010 - 05.2014
Call Center Manager
Optimal Research LLC
09.2009 - 05.2010
CA Certified Phlebotomy Technician (CPT I) - Phlebotomy
US Colleges San Diego