Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Mirna Alvarez

Hayward,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

19
19
years of professional experience

Work History

AR Collection Specialist

Penny Wireless
Union City, CA
07.2004 - 12.2023
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Located and notified customers of delinquent accounts by mail, telephone.
  • Conducted regular reviews of delinquent accounts and determined appropriate action for collection.
  • Reviewed accounts to determine payment plan compliance.
  • AP and AR process daily bank deposits
  • Resolved billing issues by researching customer disputes and providing satisfactory solutions.
  • Worked closely with internal stakeholders such as sales team, finance team, in order to ensure timely collections from clients.

Education

High School Diploma -

EYC
Hayward, CA
06-2005

Skills

  • Business Correspondence Writing
  • Account Management
  • Client Relations
  • Ledger Management
  • Proficiency in [words, excel, outlook]
  • Call Center Background
  • Negotiation
  • Performance Improvements
  • Investigation Due Diligence
  • Payroll Processing
  • Cashflow Report Generation
  • Collections Best Practices
  • Following Conversation Scripts
  • Accounting Systems

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

AR Collection Specialist

Penny Wireless
07.2004 - 12.2023

High School Diploma -

EYC

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Mirna Alvarez