Mirna Bernardez
Texas City,TX
Summary
Dedicated Customer Service professional with extensive experience of service delivery and proven multitasking abilities. Hardworking and passionate about helping out others and delivering exceptional work ethic. Organized, detail- oriented and dependable. Motivated to maintain customer satisfaction and contribute to company success. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Industrial Capitol Group
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Administrative Assistant
Empower Financial Office Firm
08.2020 - 02.2022
- Developed and implemented policies and procedures and scaled for growth.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Office Assistant
Becker Law Firm
04.2017 - 08.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
Education
High School Diploma -
Golden Gate High School
Naples, FL05.2017
Skills
- Problem-solving
- Adaptability
- Technical Proficiency
- Problem Escalation
- Data Entry and Documentation
- Call Center Experience
- Bilingual - english/spanish
- Attention to detail
- Written and verbal communication skills
- Active Listening
- Empathy
- Time Management
- Project Management
- Resource Planning
- Multi-task
Timeline
Customer Service Representative
Industrial Capitol Group
02.2022 - Current
Administrative Assistant
Empower Financial Office Firm
08.2020 - 02.2022
Office Assistant
Becker Law Firm
04.2017 - 08.2020
High School Diploma -
Golden Gate High School
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