Summary
Overview
Work History
Education
Skills
Languages
Awards
Dillards pacesetter
Timeline
Generic

Mirna Giddings

Sparks

Summary

Track record of fostering positive, results-driven environment.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager,

Rack Room Shoes,
11.2022 - 02.2024
  • Open the store, count registers, open safe, go to the bank and deposit money from previous day sales.
  • Manage my team during morning and closing shifts
  • Make schedules for 22 people total, close the store, close registers, deposit money in the safe, active alarm, send emails every morning on how the store made its numbers, statistics, metrix, volume
  • Every day goal on rewards, make sure all my customers are enrolled in our program, along with excellent customer service
  • Resolve problems with my employees, and customers, make sure everyone has the store well organized, clean and meet the standards that corporate asks for
  • Restock the shelves with shoes, move merchandise and put the new styles according to the season.
  • Enhanced store profitability by optimizing product placement and inventory turnover.
  • Developed team skills through targeted training programs, boosting staff performance.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Store Manager

Finish Line
05.2021 - 07.2022
  • At finishline, my daily responsibilities are to open the store and take care of fulfillment's
  • I have my team handle stock as well as sell while i make sure my store looks and performs the way it needs to
  • Staying organized is key
  • Im good at keeping track of numbers and inventory which makes my job easier in the end
  • Every week corporate holds a meeting and announce, which stores are on top
  • Im always in the top3
  • Since ive started i have brought the store from -21%
  • deficit to -2%
  • And expect to be completely out by the next month
  • Every day counts for store to survive
  • I've accomplished this in3 months
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Sales

Dillard's, Inc.
02.2014 - 08.2018
  • At dillards, my responsibilities where to sell shoes, provide amazing customer service, and reach my sales goals
  • I would open accounts and take care of my champion brand, Michael kors
  • During my time at dillards, I was pace setter 5 years in a row achieving over 320,000.00 in sales to 380,000.00 per year.
  • Sales has always come easy for me as well as opening accounts
  • I have record in open accounts, and be number one
  • Increased online sales revenue by developing and implementing effective sales strategies.
  • Supported team in implementing sales tactics and achieving growth objectives and sales targets.
  • Exceeded sales targets and generated over in sales in one month.
  • Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Exceeded monthly sales goals by implementing effective sales strategies and techniques.

Sales Associate

Macy's
09.2010 - 09.2012
  • Macy's I started at the lancome counter where i would learn how to sale and professionally apply my product
  • The lancome company provided me with courses to educate me on all the benefits from the french line received my certificate upon completion
  • After lancome, I was promoted to fine jewelry selling gold, diamonds, watches, engagement rings, promise rings
  • During this time i could open 12 accounts per day, for store like this the accounts and enrolls are fundamental
  • I ultimately ended up in the shoes department where i start my career on shoes department.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • I still had no problem making my goals
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

GED -

TMCC
Reno, NV
09.2008

Skills

  • English, Customer service, Microsoft excel, Bilingual, Leadership, Time management, Microsoft word
  • Problem-solving
  • Customer service
  • Customer experience
  • Retail operations
  • Inventory control
  • Team building and leadership
  • Attention to detail
  • Hiring and training

Languages

English, Spanish

Awards

I was pacesetter for 5 consecutive years., And number one in open accounts.

Dillards pacesetter

Every year the store has to achieve the goal on sales, every department has a goal and every member as well, my goal was $300,000 per year, but every year I got over that number for almost $90,000. and number one on open accounts, talk to banks and have people be approve for credit and get the benefit's from the store. corporate give us a special Dinner paycetter a award. 

Timeline

Assistant Store Manager,

Rack Room Shoes,
11.2022 - 02.2024

Store Manager

Finish Line
05.2021 - 07.2022

Sales

Dillard's, Inc.
02.2014 - 08.2018

Sales Associate

Macy's
09.2010 - 09.2012

GED -

TMCC

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Mirna Giddings