Mirna Guzman
Phoenix,AZ
Summary
Hardworking and dependable job seeker successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Community Service Representative
MCDPH Cares Team
04.2024 - Current
- Answer and process all incoming calls from community members according to policy and procedure, being aware of call topics to appropriately identify calls that warrant transfer to Epidemiology.
- Interview all callers to determine the nature of the call.
- Attend daily “Huddle” meetings to review adjustments to guidance, learn of topics and trends for reporting, and understand any policy/procedure adjustments
- Conduct outreach to distribute bookmarks among community focused programs as well as health clinics to promote MCDPH services to community members.
- Accurately report calls in the Alchemer Survey System to ensure each call is captured for use in data reporting, to support Maricopa County Department of Public Health with community-based data.
- Support “Community Engagement” with outbound call projects that promote other groups and initiatives within MCDPH.
- Accept additional responsibilities such as immunization records requests, CARES Team bookmark administration and processing, TTY phone inbound call management, data entry, and other requirements as requested.
Cleaning Services Supervisor
05.2019 - 04.2024
- Responsible for supervising and coordinating activities of the cleaning staff within private homes.
- Creative problem solving skills, willingness and capability to learn quickly and adapt to a changing environment.
- Excellent oral and written communication skills with ability to write and speak persuasively with employees and customers.
- Excellent customer service skills and excellent organizational skills with keeping attention to detail.
- -Manage all clerical and administrative requirements of the business.
Guess Advocate
Target
10.2018 - 04.2019
- communicated and interacted with customers to build an inclusive guest experience
- Ability to blend problem solving and decision making to positively impact the customer experience and Customers concerns
- Adapted to different guest interactions and situations
- Promoted and sold various benefits, to customers.
Preventive Case Aide
SCO Family Services
07.2016 - 08.2018
- Worked collaboratively with a team of Case Planners and Supervisor and families to provide assessment, goal setting, interventions and case management to prevent foster care and promote wellbeing.
- Learned the Family Connections (FC) practice model by participating in FC training, coaching and case consultation.
- Adhere to fidelity of the FC model: Work within model structure regarding case contacts, interventions, supervision, documentation and length of treatment.
- Conducted home and office visits and accompany clients to appointments with housing, public benefits, court and other service providers.
Administrative Assistant
SCO Family Of Services
06.2015 - 07.2016
- Provided general office duties including: accept, screen and route department calls and direct visitors. Typed memos, reports, meeting minutes, which may be confidential in nature.
- Assisted in maintenance of paper and electronic records. Establish and maintain record keeping system in compliance with agency record keeping standards.
- Created and maintain program files and databases
- Photocopied and scan materials as requested.
Education
Associate In Health Information Techy - Health Information Technology
TCI College of Technology
New York, NY08.2008
GED -
Community Education Services
San Juan, Pto Rco01.1999
Skills
- Office administrative
- Data Entry
- Mail handling
- Clerical Support
- Strong Problem Solver
- Microsoft Excel
- Customer/community Service
- Bilingual( English & Spanish )
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Community Service Representative
MCDPH Cares Team
04.2024 - Current
Cleaning Services Supervisor
05.2019 - 04.2024
Guess Advocate
Target
10.2018 - 04.2019
Preventive Case Aide
SCO Family Services
07.2016 - 08.2018
Administrative Assistant
SCO Family Of Services
06.2015 - 07.2016
Associate In Health Information Techy - Health Information Technology
TCI College of Technology
GED -
Community Education Services
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